investing in customers
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5 ways to treat your customers as investments

Investing In Customers The people who put their hands in their pockets to pay you are your only source of revenue. So it pays to think of them as investments that you can plan, make and then nurture over the long term. Thinking this way…

5 Reasons You Should Encourage Customer Complaints

Customers Complaints Will Force You To Improve Your Product/Business Criticism can be tough to take. It’s hard to know which feels more sickening – customer complaints that feel unfair or surprising, or those where you know you messed up.  It’s…