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Don't survey... solve!

I chanced upon a fascinating statement on a blog today. In it, the writer talks about his experience of raising tickets with a an IT support company. He says that despite being sent myriad surveys to gain a sense of his general customer satisfaction,…

Don’t fear the reaper… I mean customer

Sage business advice from Blue Oyster Cult. You shouldn't fear the customer. If you separate the process of gathering customer feedback from the emotions bound up with any complaints you receive then life gets an awful lot easier. Look at the…