Mobile growth is unstoppable

With an estimated number of 2.6 billion smartphone subscriptions worldwide and experiencing exponential growth in many different markets like the U.S. and Europe, mobile is literally eating the world of communications. Some statistics suggest that by 2020 there will be 6.1 smartphone users led by huge growth in less mature markets which will open the door to many small and medium businesses. With that in mind, mobile growth must be a factor to take into account for any customer service strategy. In this section, we will provide you with some of the best resources and knowledge to never fall behind when considering mobile strategies.

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6 customer satisfaction survey predictions for 2014

We are in a privileged position here at Customer Thermometer to be able to see the broad trends and technologies our customers, and their survey respondents, use to respond to our surveys. As with most online applications, during 2013, we have…