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Mobile growth is unstoppable
With an estimated number of 2.6 billion smartphone subscriptions worldwide and experiencing exponential growth in many different markets like the U.S. and Europe, mobile is literally eating the world of communications. Some statistics suggest that by 2020 there will be 6.1 smartphone users led by huge growth in less mature markets which will open the door to many small and medium businesses. With that in mind, mobile growth must be a factor to take into account for any customer service strategy. In this section, we will provide you with some of the best resources and knowledge to never fall behind when considering mobile strategies.