Net Promoter Score or NPS

is a highly regarded metric which allows anyone to measure customer loyalty. Does this by asking one simple question: “How likely would you be to recommend this service to a friend or colleague?”. Knowing your Net Promoter Score is one of the easiest and quickest ways to collect customer feedback. We want to give you some case studies and best practices to familiarize yourself with this method and


Examples of new features for customer feedback

Welcome to our new NPS® icon sets

We've had lots of comments and questions recently about using Customer Thermometer to measure Net Promoter® Score. Whilst we've been able to do this for a few months, we hadn't ever released any specific icons. Until today. If you log…