How to give great customer service

We understand how to offer great customer service The Secret Women's Business Network has been around for a number of years, helping readers with their small business ideas with advice and top tips. Imagine our delight when they asked us…

Why David Meerman Scott's new book is essential reading

Santa was very good to me this year – at the top of my stocking was a copy of David Meerman Scott's Real-Time Marketing & PR. I read it with an increasing sense of excitement. David makes some extremely timely points for not only the…