Posts

2 min takeaways: personalised food (Element Bars)

Great Customer Service Example Element Bars allow you to personalise what goes in the energy bar you order from them, and even personalise the label. You order a dozen at a time and you can choose everything from the consistency to the fruit,…

Customer experience ideas in 2 minutes: grocery airport stop (McCurlys Tours)

McCurlys Tours (a car rental company in the wonderful Caribbean island of Grand Cayman) picks you up at the airport and takes you to your vacation villa or resort where your rental car is waiting for you, with the option of a stop at the local…

Remarkable service is all about the little stuff

Today I've been doing a little desk research into the businesses who are really innovating in customer service. Interestingly, the ones who win the awards aren't always the guys making things great for their customers.'Customer service…