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Setting up an Accelo Thermometer

Create your Accelo Embedded Thermometer

Note, the only way to use Customer Thermometer with Accelo is with user signatures. A Thermometer signature can can be setup and mandated for all users across your whole Accelo instance.

Create a new Embedded Thermometer.

Choose “Basic Links” from the i) Embedded Thermometer type drop down box.

Ensure you enable address capture on Landing pages.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Enter your Accelo variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating.

Copy the Gold image icon URL you’ve chosen to your clipboard:

Accelo survey setup 1

Within Accelo, navigate to the Email Signature Template area via the Configuration button on the main menu. This is where you set signatures for your whole instance.

Place the cursor at the end of the signature, click on the insert image button and paste the URL of the image you’ve just copied. A Gold icon will then appear.

Accelo survey setup 2

Do this for all four icons – until your signature looks a little like this:

Accelo survey setup 3

Next, generate the links to add to each of those icons.

Back in Customer Thermometer, fill in the boxes with the fields as shown below:

Accelo survey setup 4

This will mean that the Custom 1, 2 and 3 fields within your Customer Thermometer reporting will display the first name, surname and email address of the Accelo user alongside the results, which means you can associate responses and performance with each user.

Click “Generate Hyperlinks”.

Select and then copy the Gold hyperlink URL which is displayed inside the Customer Thermometer popup. Head back to your Accelo signature and click on the Gold Star.

Next, click on the Insert Hyperlink button and paste in the URL you’ve just copied. This will add a clickable link to that Gold star:

Accelo survey setup 5

Repeat for the remaining 3 links.

Finish off your signature by adding a question and arranging the contact details as appropriate. We recommend moving the question and buttons towards the top of the signature for maximum effect:

Accelo survey setup 6

Don’t forget to save your changes.

Updated on July 14, 2017

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