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Setting up an Atlassian Jira Thermometer

Create your Atlassian Jira Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Ensure “Prompt for Email address” is enabled.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Edit as required the fields shown within the popup.

For ease, those fields are available below, for easy cutting / pasting:

Email: NOT AVAILABLE CURRENTLY

First name: ${issue.reporter.name}

Custom 1 (Issue ID): ${issue.key}

Custom 2 (Technician's name): ${event.user.name}

Click “Generate hyperlinks”.

When and where can you add requests for feedback?

Once you have your icons and links generated, it’s then simple to add them to a Customer notification.

There are two options – add to the “Public comment added” or “Request resolved” notification. Both rules can be found inside Project settings > Customer notifications:

It’s not possible to copy and paste an HTML snippet into Jira customer notifications. Follow the alternative method below:

You will need to construct a few lines of markup within the notification template which look like this:

[!GOLD_IMAGE_URL!|GOLD_TRACKINGLINK] 

[!GREEN_IMAGE_URL!|GREEN_TRACKINGLINK] 

[!YELLOW_IMAGE_URL!|YELLOW_TRACKINGLINK] 

[!RED_IMAGE_URL!|RED_TRACKINGLINK]

Go back to the Customer Thermometer pop up – and you’ll be able to find the 8 links to add into the markup:

This has generated the icons and links within the notification template.

Below, you can see half the icons and links populated within the markup, for clarity. The other 4 URLs now need to be substituted for it to be complete.

This will now allow you to track 1-click feedback, identifiable to that customer, technician and request ID.

Capturing customer email addresses

Enabling “Prompt for email address” will allow you to capture the email address of the recipient following their response. More information on identifying recipients is here.

The final result

Depending on how you’ve configured your ServiceDesk, when a requested is updated / or resolved, your outbound email will look something like this:

Updated on July 18, 2017

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