Setting up an Exclaimer Thermometer

Exclaimer Cloud 365 Edition set-up

Create your Exclaimer Embedded Thermometer

Create a new Embedded Thermometer.

Choose ‘Basic Links’ from the Embedded Thermometer type drop down menu.

Generating your embed code

Click the ‘Generate embed code button’. You will see a window popup.

In the pop-up, enter your Exclaimer variables into the fields as shown below:

The variables you enter will dictate what data is captured alongside the ratings in your account, so this is an important step for ensuring the feedback you collect is identifiable.

Below are some commonly used variables for easy copying / pasting:

Recipient email address(es): {Recipient}
Sender’ first name: {FirstName}
Sender’ last name: {LastName}
Sender’s email address: {EmailAddress}

You can of course add other variables to pull through additional information from Exclaimer if you wish, e.g. Job Title, Team, Dept, Location, etc. There are 10 custom fields available for use.

Finally,  click ‘Generate Hyperlinks’:

Customer Thermometer will generate a set of unique image links and response links for pasting into your Exclaimer template:

Adding your Thermometer to your Exclaimer Cloud 365 Edition template

Option 1

If you wish to do this yourself, there is one option: adding the icons & links via the social media bar:

Option 2

We recommend you send your question, icons and links to the Exclaimer team and ask them to design it into your signature.

Very soon, their new drag and drop interface will allow you to self-serve and provide completely flexibility on where to add your Thermometer.

That’s it, you’re ready to go. Both systems are connected, and the responses and comments will be registered,  in the Customer Thermometer reporting area.

Exclaimer Exchange Edition set-up

Create your Exclaimer Embedded Thermometer

Create a new Embedded Thermometer.

Choose Basic HTML from the Embedded Thermometer type drop down menu:

Generate your embed code

Click the ‘Generate embed code’ button. You will see a window pop up.

 

Add the following Exclaimer variables into the popup:

Email: {Message Recipients}
Custom 1: {E-mail}

This will ensure that the email address of the recipient is tracked correctly, and the sender’s address will be stored in the Custom 1 field.

Click ‘Generate HTML’.

Customer Thermometer will generate the unique HTML code ready for pasting into your Exclaimer Exchange template. Admins will then need to define the relevant rules as per normal Exclaimer setup.