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Setting up a Groove Thermometer

Create your Groove Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Enable prompt for email address.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

You will then see a popup:

groove-smiley-survey

Fill in the variables to link the agent’s name and email address, as shown below:

 Email: ANON
 First Name: ANON
 Surname: ANON
 Custom 1: %{agent_name}
 Custom 2: %{agent_email}

Note responses are anonymous – but responses will be captured alongside the agent’s name.

In the future – Groove are hoping to expose more fields – which will mean identifiable feedback.

Click “Generate HTML”.

Copy the HTML generated in the box on the right hand side.

Add your Thermometer icons to Groove

Inside Groove, go to “Settings” >”Ticketing” > “Mailboxes” and add a signature per mailbox.

6) Under “signature”, click the Source button and then paste in the code. Click “save.”

Groove survey

Your Thermometer will now be embedded into the signature of emails sent by agents.

That’s it, you’re ready to go.

Responses and feedback will be registered, alongside your agent data from Groove.

 

 

Updated on July 14, 2017

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