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Setting up a HappyFox Thermometer

Create your HappyFox Embedded Thermometer

Create a new Embedded Thermometer.

Choose “HappyFox” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Add / edit the HappyFox variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating.

Additional HappyFox variables for capture can be found within the HappyFox app.

Click “Generate HTML” and copy the code generated.

Add the Thermometer icons to HappyFox

Inside HappyFox, visit Notifications > Templates:

Edit or create a new Template, which will become the default reply for your agents.

Switch the editor in the new template to HTML source:

Paste in the embed code, copied to your clipboard, earlier. Once pasted, click the HTML source button again, to toggle back to “normal view”. Your Thermometer will appear:

Save your template to finish.

Ensure you switch the default reply template to the one you’ve just created.

Updated on July 18, 2017

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