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Setting up an Intercom.io Thermometer

Create your Intercom.io Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Intercom.io” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Add / edit the Intercom fields as shown below. These placeholders provide identifiable feedback and dictate which data is captured alongside the Customer Thermometer rating.

Additional Intercom fields are available for tracking, as shown here.

Add Thermometer icons to Intercom

Intercom screen layouts have changed, but the principles are the same. 

Inside Intercom, visit App settings > Email Templates and create or edit a Template.

Position your cursor at the relevant point of the HTML code block.

Paste in your embed code, copied from above:

You’ll see your Thermometer icons appear immediately in the preview window.

Click Save.

Your email template is now ready for use within your Intercom workflows.

Final steps

Once you’ve embedded your Thermometer into Intercom, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!

Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.

Don’t forget you can also enable instant email alerts, and set a lockout to prevent the same person responding more than once within a chosen timeframe.

Updated on February 11, 2019

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