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iOS app Tablet Thermometer set-up

When your Tablet Thermometer(s) have been created by the team, you’ll be notified.

Downloading the Customer Thermometer iOS app

Visit the app store on your iPad and search for “Customer Thermometer” (two words).

Or click below.

The app is free, has a small footprint and will install quickly.

Launch the app (ensuring you’re connected to wifi) and log in to your account using your existing username/password for your Customer Thermometer account.

iOS app login screen

Setting up your Tablet Thermometer

You’ll see all your available¬†Tablet Thermometers listed onscreen – simply tap the ‘Tap to activate’ button for the Tablet Thermometer you’d like to enable:

iOS app settings area

Your Tablet Thermometer will then fill the screen. It will automatically relaunch whenever you open the Customer Thermometer app.

To stop the Tablet Thermometer from running and/or to access the settings area again, simply swipe your finger across the top of the iPad screen from left to right and then down, as shown below:
Access settings

Capturing responses whilst online or offline

Our iOS app is designed to capture responses with or without wifi.

Once your Tablet Thermometer is activated, you are then free to disconnect from wifi if you wish. Useful in an area with poor, or expensive network access.

If wifi is connected, responses will appear in your Customer Thermometer account (via the standard app login) in real time.

If the iPad is offline, responses will be stored locally. Once wifi is reconnected, responses will typically sync automatically. To ensure that’s the case, access your settings screen and check to see if there are responses to upload. If that’s the case, tap the upload responses button to force synchronization.

Note too, that shaking the iPad whilst in Tablet mode will also sync responses.

IMPORTANT:

Logging out of the iOS app will delete all stored responses.
Ensure all responses are synced, before logging out.

Updated on April 7, 2021

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