1. Home
  2. Integrations
  3. Setting up a LanDesk Thermometer

Setting up a LanDesk Thermometer

Create your LanDesk Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

You will then need to populate the fields with the relevant LANDESK Placeholder variables.

These attributes can be looked up in the Object Designer in the LANDESK Service Desk Console. Object attributes can be either out of the box default or user defined, depending on how your LANDESK Service Desk suite was configured.

More info on placeholders can be found in this topic in LANDESK’s community resources.

We recommend using the following fields:

{RaiseUser/EMailAddress}

{RaiseUser/_FirstName}

{Customer/Title}

{LatestAssignment/User/Title}

{_Product1/FullName}

There are both default and custom defined placeholders here, it does not matter which ones you use.

Click “Generate HTML” and copy the text into your clipboard.

Addding Thermometer icons to LANDESK templates.

Once you’ve generated your HTML snippet, you will need to add it into the relevant LANDESK email template from within the Service Desk Console:

Adding buttons to a LANDESK email template

Your console may look different.

You can create your own icons and layout and use the WYSIWYG editor to attach the links to the images. Do ensure they are copied correctly.

When a ticket closed email survey is sent, the merged variables will pull together the relevant LANDESK Placeholders and will populate the Customer Thermometer tracking links.

All identifiable feedback records will then be stored in your Customer Thermometer reporting for viewing and analysis.

Updated on July 14, 2017

Was this article helpful?

Related Articles