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Setting up a LiveAgent Thermometer

Create your LiveAgent Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Add / edit the suggested fields shown below (or any other LiveAgent variables you wish to track):

LiveAgent 1-click surveys

Suggested LiveAgent variablesAttributes / objects are included below for easy cutting and pasting:

{$firstRecipientFirstName}
Contact (client’s) first name

{$firstRecipientLastName}
Contact (client’s) last name

{$firstRecipientEmail}
Contact (client’s) email address

{$agentName}
The agent (or user’s) full name as one string

{$agentFirstName}
The agent (or user’s) first name

{$agentLastName}
The agent (or user’s) last name

{$conversationId}
 The conversation (ticket) id

{$conversationCode}
 The conversation (ticket) code

Click “Generate HTML” and copy the HTML generated to your clipboard.

Adding Thermometer icons to LiveAgent Templates

Navigate to the relevant template within LiveAgent.

Switch to the editor’s HTML mode as shown below.

Paste your embed code into the relevant part of your LiveAgent Template:

LiveAgent 1-click survey

When a template reply is sent to a LiveAgent contact, the merged variables will pull together the relevant Attributes and all identifiable feedback records will be stored in your Customer Thermometer reporting.

Updated on July 14, 2017

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