How Customer Thermometer calculates NPS®
Customer Thermometer provides (up to) 4 possible responses for your Ultimate Question – “Would you recommend our products and services”.
We assign the 10-0 scale across our 4 point ratings scale in the following way:
10, 9 (GOLD responses) are Promotors
8,7 (GREEN responses) are Passives
6-0 (YELLOW & RED responses) are Detractors
Enabling Net Promoter® Score
Click “Settings” on the top navigation menu, then open the Net Promoter Score menu.
Enable NPS by choosing “yes” from the dropdown and click the green “Save NPS Settings” button.
This will enable NPS reporting on your main dashboard, each of your Blast breakdown screens and your Thermometer set up screens.
Options for measuring NPS
There are two options.
Publishing your Net Promoter Score publicly
You can publish your real time Net Promoter Score result publicly, via one of our reporting widgets. There’s a live example below:
Find out how to publish widgets here.