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Setting up an ((OTRS)) Community Edition Thermometer

Create your ((OTRS)) Community Edition Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Enter the ((OTRS Community Edition)) fields you want to be able to capture satisfaction against

Take a look at the complete list of tags available here 

OTRS integration

Click ‘Generate HTML’:

Copy the HTML code generated in the box on the right hand side.

Adding Thermometer icons to OTRS Templates

In OTRS, go to your email signatures area.

Create a new email signature and paste in the HTML code into OTRS helpdesk and click save.

That’s it, your ((OTRS)) Community Edition integration is ready to go.

Updated on December 16, 2019

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