Create your OTRS Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
Enter the OTRS fields you want to be able to capture satisfaction against
Click ‘Generate HTML’:
Copy the HTML code generated in the box on the right hand side.
Adding Thermometer icons to OTRS Templates
In OTRS, go to your email signatures area.
Create a new email signature and paste in the HTML code into OTRS helpdesk and click save.
That’s it, your OTRS integration is ready to go.