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Setting up an ((OTRS)) Community Edition Thermometer

Create your ((OTRS)) Community Edition Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Enter the ((OTRS Community Edition)) fields you want to be able to capture satisfaction against

Take a look at the complete list of tags available here 

OTRS integration

Click ‘Generate HTML’:

Copy the HTML code generated in the box on the right hand side.

Adding Thermometer icons to OTRS Templates

In OTRS, go to your email signatures area.

Create a new email signature and paste in the HTML code into OTRS helpdesk and click save.

That’s it, your OTRS integration is ready to go.

Updated on July 27, 2018

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