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Publishing results via widgets

Widget options

Customer Thermometer’s realtime results widgets allow you to publish (anonymous) statistics about your survey responses via internal or external websites.

There are five types of widget available.

Recent responses

This widget displays a pie chart splitting out the last x responses (where you can define x) you’ve received across either all results in your account OR you can choose to display results from a specific Blast.

The widget is ‘live’ – every time a web page is refreshed with this code embedded, it will update and display your results in real time.

It looks like this:

Customer Happiness factor

This widget displays a pie chart showing the split between Happy (Gold and Green responses) vs Disappointed (Yellow and Red responses) that you’ve received across either all Thermometers in your account OR you can choose to display results from a specific blast. Note this is identical to the graph in the blast breakdown screens.

It is ‘live’ – every time a web page is refreshed with this code embedded, it will update your results in real time.

It looks like this:

Happiness as a %age

This widget displays a single Happiness %age, which is calculated as follows:

[Happy responses (Gold and Green clicks)] DIVIDED BY [Total responses] Expressed as a percentage.

You can choose to display this for the total of all Thermometers in your account OR you can choose to display results from a specific blast. It is ‘live’ – every time a web page is refreshed with this code embedded, it will update your results in real time.

It looks like this.

Net Promoter® Score real time reporting

YOU NEED A JUMPER ACCOUNT OR ABOVE FOR NPS® REPORTING

This widget displays the Net Promoter® Score for any particular blast, which is calculated as follows:

[%age GOLD responses – (%age YELLOW + %age RED responses)] = Net Promoter® Score.

You can choose to display this for the total of all Thermometers in your account OR you can choose to display results from a specific blast. It is ‘live’ – every time a web page is refreshed with this code embedded, it will update your results in real time.

It looks like this:

Real time comments

This widget displays a list of your recently received comments alongside the date and rating.

Comments CAN BE MODERATED. There is explanation below on how to do this.

The widget is ‘live’ – every time a web page is refreshed with this code embedded, it will update and display your results in real time.

It looks like this:

How do I publish a widget?

This widget and all future widgets are generated using an iFrame. This is the same format used to embed YouTube videos.

Step 1 – log in to your account.

Step 2 – click on REPORTING

Step 3a – to publish a widget which reflects results across your entire account, select this tab:

Step 3b – to publish a widget which reflects a specific Blast, firstly select the blast breakdown reporting for that blast, and then select the widget tab.

Step 4 – to embed a chart, simply copy and paste the HTML embed code from the relevant box into your webpage. You can see how to customize the style below.

Recent results widget

Publishing to WordPress

If you are using a WordPress website, you can paste your embed code into a web page by first selecting the text tab as opposed to the visual tab first.

You won’t need any special plugins or code.

To embed the widget into a WordPress sidebar widget – choose a text widget and paste the code into the main area and click save:

 

Widget security

Whilst this widget displays live data from your account, your details are encrypted. There is no possible way to use this code to access your account, view your contact data or access specific results.

Updated on July 11, 2017

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