Salesforce Thermometers are typically added to Case Emails, to allow recipients to rate responses. They could also be added to other objects as required.
Create your Salesforce Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Salesforce” from the i) Embedded Thermometer type drop down box:
Generate your embed code
Click the Generate embed code button. You will see a window popup.
Customize the Placeholder custom fields as you see fit, with additional Salesforce Placeholders. The ones shown by default will track recipients’ details.
Click “Generate HTML”. Copy the embed code to your clipboard.
Add Thermometer icons to a Salesforce Template
Inside Salesforce, navigate to Administer > Communication templates > Email Templates:
Create a new Template:
Give it a name and set the Template Information boxes:
Create your template, and paste in your embed code, copied from above, to add your Thermometer icons to the template. Customize as required:
Responding to Cases with requests for feedback
With the feedback template now in place, agents can now respond to Case Threads, with a request for feedback in the signature area of each response.
Once inside the Feed, click the “Select a Template” button and respond to the thread:
Once you’ve embedded your Thermometer into Salesforce, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.