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Setting up a Tigerpaw Thermometer

Create your Tigerpaw Embedded Thermometer

Create a new Embedded Thermometer.

Choose “Basic HTML” from the i) Embedded Thermometer type drop down box.

Generate your embed code

Click the Generate embed code button. You will see a window popup.

Add your Tigerpaw tokens/variables into the boxes:

Tigerpaw tokens

We’ve added some suggested token names below. Use whichever exposed tokens you wish.

Email address: [token]tvw_TokenData_ServiceOrders.ContactEmailAddress[/token]

Name: [token]tvw_TokenData_ServiceOrders.RequestedByRep[/token]

Company: [token]tvw_TokenData_Accounts.AccountName[/token]

Service order/ticket ID: [token]tvw_TokenData_ServiceOrders.SONumber[/token]

Click “Generate HTML”.

Copy the HTML generated in the box on the right hand side.

Adding Thermometer icons to Tigerpaw Templates

Paste the HTML snippet into the appropriate email template within Tigerpaw.

Test it all works and you’re ready to start tracking real time customer feedback from Tigerpaw tickets and service orders inside your Customer Thermometer reporting area.

Final steps

Once you’ve embedded your Thermometer into TigerPaw, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!

Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.

Don’t forget you can also enable instant email alerts, and set a lockout to prevent the same person responding more than once within a chosen timeframe.

Any queries please contact ministry@customerthermometer.com


Updated on August 13, 2020

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