Customer Thermometer wins Queen's Award for Enterprise in International Trade

Customer Thermometer wins Queen's Award for Enterprise in International Trade

23 April 2019: Customer Thermometer, a leading provider of customer feedback solutions, has received one of the most esteemed business accolades in the UK – a Queen's Award for Enterprise. It won in the category International Trade in recognition…
ParentPay CSAT
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ParentPay Passes CSAT Exam With Flying Colors

Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…
Customer Thermometer Launches Channel Programme

Customer Thermometer Launches Channel Programme

Customer Thermometer, a market leader in survey solutions, has launched a new channel partner programme for UK and US markets. The programme will help partners sell its cloud-based email feedback solution to drive easy subscription-based revenues. Customer…
Customer Service Trends in 2019
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Customer Service Trends in 2019

The latest, 3rd edition of the Salesforce Research ‘State of Service’ report surveyed over 3,500 customer service agents and decision makers around the world, between November 27th and December 15th 2018. They were asked for their feedback…
How to Wow: Book Review
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How to Wow: Book Review

This month we review the excellent How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe. Adrian is an ex-teacher, economist and manager with experience in organizations such as Shell, the FT and the…
Forrester CX NYC 2019 Conference - What You Need to Know

Forrester CX NYC 2019 Conference - What You Need to Know

Customer experience has rightly become the primary focus for most forward-thinking enterprises. Customer expectations are constantly changing and have become more demanding in recent years. In order to drive revenue and growth in increasingly…
5 Inspiring TED Talks to Drive Customer Success
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5 Inspiring TED Talks to Drive Customer Success

We love TED talks, and we are not alone. Back in 2015 TED talk videos were viewed more than 3 million times per day and that number has grown enormously. We like TED talks because we always learn something and they are quite short in length,…
The Review Economy and Why You Need a Review Strategy
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The Review Economy and Why You Need a Review Strategy

Today’s consumers expect readily available, honest, open and complete information on all products and services. They want unbiased information that will help them make the right choice. The evolved buying process these days means that consumers…
7 Top Customer Success Blogs
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7 Top Customer Success Blogs

Customer success has been an important trending topic for over 5 years. There is no doubt that, as we move increasingly toward a subscription economy, understanding the factors affecting customer success is essential to retain those valuable…
12 Great Customer Success Conferences for 2019
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15 Great Customer Success Conferences for 2019

You may be wondering whether you can justify the cost, the time away from work and the travel necessary to attend professional conferences. After all, we can easily stay in touch with people in our industries online. We collaborate and interact…
sparkle and shine

A bit of sparkle and shine

We're delighted to reveal to you our updated app interface today! We've been working hard to bring beautiful new changes to the Customer Thermometer interface we all know and love. We wanted to bring it into line with the new survey…
5 Excellent Customer Success Books to Read
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5 Excellent Customer Success Books to Read

If you are a regular reader of the Customer Thermometer blog you will know that we are avid readers. We love discovering new perspectives from insightful authors who often provide alternative, thought provoking viewpoints. We are constantly…