What Is Customer Success? How to Measure it and 6 Strategies to Improve it

What is customer success?  Customer success is the work organizations invest in making their customers as successful as possible using their products and services. The goal of customer success is to increase customer value. This is achieved…

Unhappy Customers: Your Greatest Untapped Resource

Unhappy customers are, sadly, inevitable. Things go wrong. Standards slip. Nobody’s perfect. There are reasons for optimism here, however; even in the depths of customer despair. Complaints are chances to put things right, to improve and renew.…

Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback

At its heart, managed IT service provider (MSP) Grant McGregor is all about solving problems and creating better, safer places for their customers to work. This focus on business outcomes rather than just bits and bytes comes from 20 years…

PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback

UK back-up power specialists PPSPower have been energized by the surge in customer feedback gained from using Customer Thermometer and Exclaimer together. Having switched from long-form questionnaires to embedded 1-click email surveys, the company…

8 new customer feedback widgets to show off your real-time results

We’re thrilled to announce a major widget revamp! Now there are 8 new ways for Customer Thermometer users to publish their real-time feedback stats to the world.  Customer feedback widgets for your site and socials Being transparent about…

Pulse Surveys: The Ultimate Guide to Happy Employees

What is a pulse survey?  A pulse survey is a short, immediate feedback survey that happens regularly. Hence ‘pulse’, as in the constant rhythm of a heartbeat. And like a heartbeat, each one should be brief, frequently occurring and acknowledged…

Top 5 Customer Feedback Content Greatest Hits

Attention pop pickers! We’ve compiled a mini mixtape of greatest hits from the Customer Thermometer content hub. It’s no surprise that the no.1 on the list comes from our incredibly popular Ultimate Guide to NPS ‘album’. Read on to…

25 Inspirational Ideas For Improving Customer Service

Looking for that spark of inspiration to ignite customer service success? Look no further. We have bucket loads of great ideas to improve customer service. Dive in! 5 books with good ideas for improving customer service Lou Downe’s book,…
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10 Great Customer Service Skills You Need To Know

Optimizing the quality of your customer service is critical to success. That means building and nurturing great customer service skills. Customer service skills remain vital even as automation and self-service continues to rise. In fact,…

Survey Fatigue: Everything You Need To Know And How To Avoid It

Customer feedback surveys can offer significant insight. They allow you to identify what you’re doing right and what you’re doing wrong. They help organizations quickly identify necessary changes to products, services, and processes so they…
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On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love

Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…
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5 Inspiring TED Talks to Drive Customer Success

TED stands for ‘technology, entertainment, design’, which covers a hell of a lot. TED Talks are each roughly 12–18 minutes of expert insight and inspiration.  We love all TED Talks, and we’re not alone. Today’s back catalogue of…