CodeTwo and Customer Thermometer

CodeTwo signature integration now available

We bring our brand new CodeTwo email signature integration to you today.This quick and incredibly powerful integration allows CodeTwo users to automatically add Customer Thermometer's 1-click feedback surveys to any emails they send.CodeTwo…
CSAT thought leaders
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CSAT thought leaders you should follow

The relationship between customers, and the companies they buy from, is changing at breakneck speed.There are billions of us now online. We're engaging in a two-way dialogue with brands. The impact of social media is changing nature of…
Freshdesk Customer Thermometer

Freshdesk integration now available

We're delighted to release our 2-way Freshdesk satisfaction survey integration today.This simple but powerful integration allows Freshdesk users to embed Customer Thermometer's 1-click, in-ticket surveys into their emails.Freshdesk users…
customer testimonials
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How we source our high converting customer testimonials

“It’s super easy to set up and it really saved us a lot of time, and definitely a lot of money. I’m very pleased.” That’s a quote from just one of our many flattering customer testimonials. Sounds much better coming from them instead…
Indeed Prime is directly targeted to address the growing need for technical talent in a variety of industries.

Indeed Prime's Candidate Satisfaction Survey

Indeed Prime recently launched with a whole new approach to their candidate satisfaction survey. We interviewed Crystal Zilliox, Manager of the Indeed Prime Talent Services Team, to find out more ... Indeed Prime is an exclusive service…

Our shiny new Customer Thermometer User Guide

Customer Thermometer is now close to its 7th birthday.Over that time the app has changed a lot... we've added new features, added new integration partners and have refined the look and feel.This process will continue for years to come.Whilst…
best customer support posts
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Our most popular customer support posts

It's so easy to catch a glimpse of an article you want to read, and then the day overtakes you!So, in one easy digest, here's our roundup of our 7 hottest customer support posts.Takes just minutes to browse and offers a wealth of insight. Why…
Seth Godin Surveys
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Seth Godin's survey tips

Seth Godin is known for being ahead of his time.Back in 2011, a post appeared on his site: Seth Godin's survey tips for getting the most out of customer surveys.It was short and sweet, as is always the case with Seth. What's really…
summer reading list 2017 business
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Lindsay's Summer Reading List 2017

The summer is upon us once again. If the sun lounger or hammock is calling you, but you fancy reading something that's both relaxing and useful this summer, check out my 2017 reading list.This is a combination of new business books and golden…

Customer Thermometer releases v2.3

Today we're delighted to release a fistful of new updates. We  know these will make our service even more game-changing for our customers.Our vision is to make Customer Thermometer a 'gateway survey'... an app where triggers can be made,…
survey fatigue statistics blog header
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125 survey fatigue statistics

Our new research into survey fatigue has just been released! It's already been covered by Marketing Profs, Social Media Today and more.Featuring a ton of analysis and 125 data points, we asked 1000 people how they felt about providing feedback…
telco customer survey
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How Infiniti Telecommunications monitors CSAT across its units and partners

Infiniti Telecommunications is an Australia-wide telecommunications company. It provides telephony systems to small, medium, and large businesses and delivers ongoing customer support post-sale as well.Customer Thermometer has become…