Customer Satisfaction Blog | Customer Thermometer

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Retention Rate, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

A look at how online surveys have made the headlines this week

Putting the boot into online surveys The humble online survey came under intense scrutiny from an unexpected source earlier this month when a top English Premier League team asked fans to rate the performance of its manager. Everton Football…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Retention Rate, Staff Employee Retention, Staff Employee Surveys

How to measure Transactional NPS

Pick a customer and imagine it’s the only one you have. Your first or your best – it doesn’t matter. With only one customer, you can afford the time to invest in understanding their motivations and be responsive to changing needs. But…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Surveys

How to get customers to take surveys

The question of how to get customers to take your surveys could be solved by looking into research on persuasion and the concepts of consent. If you're looking to increase your response rate, read on... In his 1947 treatise on the ‘engineering…

Customer Case Studies, Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, News & Press, Retention Rate

Getting feedback on customer service, a case study

Getting feedback on customer service is notoriously challenging. Customers are busy and don't often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service. Tell…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, Retention Rate

5 great CSAT keynotes

CSAT conferences and events can take you to some far flung places, literally and metaphorically. But none of us have the time (or the air miles) to get to all that many of them. Instead, we’ve scoured the web to publish our top 5 CSAT…

Customer Surveys, How To Survey Guides, Retention Rate, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

Employee survey questions - ideas

Employee survey questions - ideas Employees are busy, time-poor and more demanding than ever. What kind of questions should you be asking in your employee survey to keep on top of how they feel? Many businesses are now employing a large number…

Customer Case Studies, Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Feedback Surveys, How To Survey Guides, News & Press

How our tech support survey helps this MSP keep its customers

Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years. We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using…

News & Press

Customer Thermometer launches 1-click ticket ratings for Pulseway PSA

Today, we're delighted to announce one of our closest and most valuable integrations yet. Pulseway is a mobile-first, real-time remote monitoring and management software provider to MSPs and enterprises around the world. Their Dublin-based…

How was our service today with four icons

Customer Case Studies

NYC International law firm relies on Customer Thermometer for internal feedback

A major NYC-based international law firm uses Customer Thermometer to get internal feedback on its Word Processing team’s performance from across its departmental customers. The Word Processing team operates globally and comprises 50…

Customer Case Studies, Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, News & Press, Retention Rate

Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers,…

Customer Satisfaction

100 amazing customer experience resources

Looking to turbo-charge your customer experience efforts? Well, we've hacked the web so you don’t have to. We keep this list constantly updated too. Here are our top 100 customer experience resources for anyone tasked with improving customer…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys

20 quotes on customer feedback

Looking for new and useful quotes on customer feedback for your next presentation or blog post? Customer feedback is taking center stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From…