What it takes to get employees to answer your surveys
Understanding the customer is central to maximizing sales revenue, keeping your offering relevant and generally optimizing success.
So is understanding your own team.
But while surveys…
When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service.
Today, with 70,000 square…
As Einstein once said, 'the only thing you absolutely have to know is the location of the library'. I find reading both relaxing and enthusing in equal measure, and am never happier than with book in hand.
Whether you're heading off for sunny…
https://www.customerthermometer.com/img/lindsays-summer-reading-list-2018.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-06-26 13:21:102018-06-28 11:52:19Lindsay's Summer reading list for 2018
The 4 steps to using ITSM to transform customer service
According to the 2017 CIO WaterCooler ITSM survey, organizations mainly use IT service management processes and tools to improve the quality of their IT-related services. In 35% of cases,…
High Point Networks has staked its reputation on delivering great customer service in a complex and competitive marketplace. It uses Customer Thermometer to gain an accurate, reliable picture of how customers are really feeling.
Helping business…
https://www.customerthermometer.com/img/Highpoint-networks-case.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-05-23 09:10:032018-05-23 09:14:34High Point Networks: a VAR delivering exceptional customer service
Despite so much information at your fingertips, travelling to a conference can still be an extremely good use of time and money.
Nothing beats getting out there and speaking to people if you want to learn about best practice and see what’s…
https://www.customerthermometer.com/img/customer-service-events-2018.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-05-22 15:18:392018-05-22 15:18:399 best customer service events to attend in 2018
Victorian Plumbing is one of the UK's largest online retailers of branded and in-house designed bathrooms and accessories.
Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone…
https://www.customerthermometer.com/img/Victorian-Plumbing.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-05-10 05:15:292018-05-09 09:48:08Customer excellence using feedback at Victorian Plumbing
The 5 best practices of a high-performing helpdesk
There seem to be two schools of thought around helpdesks. You either look at them as a cost centre or a profit centre. A necessary evil, or a gold-plated opportunity.
Whichever it is, and…
https://www.customerthermometer.com/img/5-helpdesk-best-practice.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-05-08 11:08:092018-05-02 11:08:43The 5 best practices of a high performing helpdesk
The fastest online survey in the West
In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market.
By using customer feedback from the very heart of its interactions with customers, The…
https://www.customerthermometer.com/img/the-20-online-survey.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-04-25 09:00:272018-05-02 10:38:21How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential
Putting the boot into online surveys
The humble online survey came under intense scrutiny from an unexpected source earlier this month when a top English Premier League team asked fans to rate the performance of its manager.
Everton Football…
https://www.customerthermometer.com/img/online-surveys-soccer.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-04-24 16:02:412018-05-21 15:02:29A look at how online surveys have made the headlines this week
Pick a customer and imagine it’s the only one you have. Your first or your best – it doesn’t matter.
With only one customer, you can afford the time to invest in understanding their motivations and be responsive to changing needs. But…
https://www.customerthermometer.com/img/How-measure-transactional-NPS.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-04-04 11:55:422018-04-20 10:11:28How to measure Transactional NPS
The question of how to get customers to take your surveys could be solved by looking into research on persuasion and the concepts of consent. If you're looking to increase your response rate, read on...
In his 1947 treatise on the ‘engineering…
https://www.customerthermometer.com/img/how-get-customers-take-surveys-header.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2018-03-28 17:18:472018-03-28 17:18:47How to get customers to take surveys
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Employee survey question ideas
How Hivelocity delivers ultimate customer centricity
Lindsay's Summer reading list for 2018
ITSM customer service: 4 key steps
High Point Networks: a VAR delivering exceptional customer service
9 best customer service events to attend in 2018
Customer excellence using feedback at Victorian Plumbing
The 5 best practices of a high performing helpdesk
How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential
A look at how online surveys have made the headlines this week
How to measure Transactional NPS
How to get customers to take surveys