Just the other day we held a virtual roundtable with CX rockstar Matt Watkinson. Matt is the best-selling author of The Grid and The 10 Principles Behind Great Customer Experiences. We called the event “The Leader’s Guide to Customer Experience”.
Among…
https://www.customerthermometer.com/img/CX-masterclass-blog-header.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-11-10 15:22:462020-11-11 15:16:45Inside the Customer Experience Masterclass
Marketing brings in sales, but only great customer service can create customers.
Customer service is now the major arbiter of reputation, with the pandemic driving that online service reputation higher and higher, so you need to make sure…
https://www.customerthermometer.com/img/30-smartest-customer-service-ideas.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-11-02 08:36:532020-11-02 11:07:1130 smartest customer service moves
I had this book on the shelf for some time but was only inspired to pick it up when I felt the need to be connected with my fellow humans more than ever. Understanding, compassion and faith in each other seem so critical but yet so elusive when…
https://www.customerthermometer.com/img/gladwell-talking-to-strangers-review.png248710Jim Turnerhttps://www.customerthermometer.com/img/logo@2x.pngJim Turner2020-10-26 13:15:092020-10-27 07:40:25Talking to Strangers by Malcolm Gladwell: Book Review
What better way to look forward than with a pandemic-proof, anti-Covid anthology of the best books we’ve reviewed in 2020.
Naturally, all 10 of these volumes are bursting with valuable insights to influence your next move in business and…
https://www.customerthermometer.com/img/10-best-business-books-2020-copy.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-22 09:40:552020-10-22 09:45:10Our Best Business Books of 2020
IT and technology professional services providers that use Tigerpaw One now have a readymade integration with Customer Thermometer.
With Customer Thermometer integration, Tigerpaw users can easily embed feedback buttons to their ticket notifications…
https://www.customerthermometer.com/img/Tigerpaw-blog-header.png249711Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-19 16:29:182020-10-19 16:31:59Customer Thermometer now works with Tigerpaw PSA
Emojis are everywhere on messaging platforms, and messaging platforms are even more popular than social media (which is also saturated with emojis).
Bottom line: it’s an emojitastic world out there, and everyone including grandma is emoji-literate.
Going…
https://www.customerthermometer.com/img/custom-brandable-feedback-survey.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-11 11:18:212020-10-11 11:18:21On-Brand Customer Feedback Icons Bursting with Creativity and Meaning
We have won global awards for our service (one from Her Majesty the Queen, no less). But we still see customer service as our life's work, our ultimate goal.
Our software is all about being fantastic at customer service, and we want to live…
https://www.customerthermometer.com/img/blog-header.png4971421Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-05 12:22:162020-10-05 12:23:186 Spells for Magicking a Great Support Team
Now’s the time to switch your physical customer touchpoints to virtual. If you haven’t already adapted your customer engagement for the long-term effects of Covid then do not despair.
There are plenty of reasons to ‘virtualize’ physical…
https://www.customerthermometer.com/img/digital-customer-success.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-21 17:45:462020-09-21 17:45:46How to do digital customer success and delight
Six months after the first worldwide Covid-19 lockdowns, we're taking stock of what it all means for buyer behavior.
We’ve collated 10 insightful facts from large-scale consumer studies conducted by some of the biggest research groups in…
https://www.customerthermometer.com/img/post-covid-consumer-behavior-stats-infographic.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-11 10:30:032020-09-18 06:38:5810 Customer Behavior Stats Showing the Impact of Covid
This month we're reviewing The Grid: The Master Model Behind Business Success by Matt Watkinson.
We are big Matt Watkinson fans here at Customer Thermometer. We often give away Matt's excellent first book, The Ten Principles Behind Great…
https://www.customerthermometer.com/img/The-Grid-book-review-Matt-Watkinson.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-04 09:07:502020-09-04 09:51:03The Grid by Matt Watkinson: Book Review
We all know feedback is really useful. But we also want to know what is driving it?
You asked for it. We listened and worked really hard. So we are very proud today to introduce our sparkling new Drivers feature! 🏎️
You can now offer…
https://www.customerthermometer.com/img/Survey-Response-Drivers-launch-post-header.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-02 05:40:182020-09-02 05:40:18Response Drivers Are Go!
Few predicted ‘the Covid effect’ would last beyond a few weeks. Teams have been scattered into remote corners, disrupting the employee engagement that’s physically possible.
Workplaces may not resemble their 2019 selves for years, or…
https://www.customerthermometer.com/img/employee-engagement-experience-survey-handbook-post-header.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-08-25 09:33:132020-08-25 09:33:13How to do employee engagement in 2021
Inside the Customer Experience Masterclass
30 smartest customer service moves
Talking to Strangers by Malcolm Gladwell: Book Review
Our Best Business Books of 2020
Customer Thermometer now works with Tigerpaw PSA
On-Brand Customer Feedback Icons Bursting with Creativity and Meaning
6 Spells for Magicking a Great Support Team
How to do digital customer success and delight
10 Customer Behavior Stats Showing the Impact of Covid
The Grid by Matt Watkinson: Book Review
Response Drivers Are Go!
How to do employee engagement in 2021