Opinions of how the future will turn out can differ wildly, even among leading experts in their fields. And you won’t know who was right and who was wrong until long after the fact.
There is no shortage of 2021 predictions to consult. We…
https://www.customerthermometer.com/img/2021-mega-trends-customer-service-email.png4971420Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2021-01-18 11:15:382021-01-19 12:18:13A Meta Analysis of 2021 Mega Trends
Net Promoter Score (NPS®), first developed by Fred Reichheld and Bain & Company in 2003, is a well-established measurement of a business' reputation with its customers. It acts as a league table for competing companies to benchmark their…
https://www.customerthermometer.com/img/How-to-Get-a-Better-NPS-Score-CT.png248710Sophie Leaverhttps://www.customerthermometer.com/img/logo@2x.pngSophie Leaver2021-01-05 08:01:222021-01-05 15:08:52How to Get a Better NPS Score
2021 is going to be utterly unique.
Sweeping changes in our habits has created a rush to do everything digitally...
One of the most fascinating bits of research to cross our desks of late is the ‘Gartner Top Strategic Technology Trends…
https://www.customerthermometer.com/img/CX-customer-experience-2021-program.jpg4971420Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-12-18 00:36:262020-12-18 08:09:41How To Keep Close To Customers: Customer Experience 2021
Businesses cannot survive without customers, but the same can be said about employees.
It logically follows, therefore, that any organization invested in a customer experience (CX) program should place equal emphasis on employee experience…
https://www.customerthermometer.com/img/employee-experience-measurement-dashboard-2021-post-covid.jpg249710evansdavid13023018https://www.customerthermometer.com/img/logo@2x.pngevansdavid130230182020-12-09 16:49:122020-12-09 16:49:12How to kick off a great employee experience (EX) program in 2021
Customer success metrics and KPIs need to be reliable. They need to be telling your business useful truths.
Customer intel you can act upon. Warnings you can heed. Triumphs you can substantiate. Cause and effect you can use to try to predict…
https://www.customerthermometer.com/img/header.jpg249710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-12-03 05:58:242020-12-03 13:28:33What should be in your basket of CSAT measures?
Just the other day we held a virtual roundtable with CX rockstar Matt Watkinson. Matt is the best-selling author of The Grid and The 10 Principles Behind Great Customer Experiences. We called the event “The Leader’s Guide to Customer Experience”.
Among…
https://www.customerthermometer.com/img/CX-masterclass-blog-header.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-11-10 15:22:462020-11-11 15:16:45Inside the Customer Experience Masterclass
Marketing brings in sales, but only great customer service can create customers.
Customer service is now the major arbiter of reputation, with the pandemic driving that online service reputation higher and higher, so you need to make sure…
https://www.customerthermometer.com/img/30-smartest-customer-service-ideas.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-11-02 08:36:532020-11-02 11:07:1130 smartest customer service moves
I had this book on the shelf for some time but was only inspired to pick it up when I felt the need to be connected with my fellow humans more than ever. Understanding, compassion and faith in each other seem so critical but yet so elusive when…
https://www.customerthermometer.com/img/gladwell-talking-to-strangers-review.png248710Jim Turnerhttps://www.customerthermometer.com/img/logo@2x.pngJim Turner2020-10-26 13:15:092020-10-27 07:40:25Talking to Strangers by Malcolm Gladwell: Book Review
What better way to look forward than with a pandemic-proof, anti-Covid anthology of the best books we’ve reviewed in 2020.
Naturally, all 10 of these volumes are bursting with valuable insights to influence your next move in business and…
https://www.customerthermometer.com/img/10-best-business-books-2020-copy.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-22 09:40:552020-10-22 09:45:10Our Best Business Books of 2020
IT and technology professional services providers that use Tigerpaw One now have a readymade integration with Customer Thermometer.
With Customer Thermometer integration, Tigerpaw users can easily embed feedback buttons to their ticket notifications…
https://www.customerthermometer.com/img/Tigerpaw-blog-header.png249711Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-19 16:29:182020-10-19 16:31:59Customer Thermometer now works with Tigerpaw PSA
Emojis are everywhere on messaging platforms, and messaging platforms are even more popular than social media (which is also saturated with emojis).
Bottom line: it’s an emojitastic world out there, and everyone including grandma is emoji-literate.
Going…
https://www.customerthermometer.com/img/custom-brandable-feedback-survey.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-11 11:18:212020-10-11 11:18:21On-Brand Customer Feedback Icons Bursting with Creativity and Meaning
We have won global awards for our service (one from Her Majesty the Queen, no less). But we still see customer service as our life's work, our ultimate goal.
Our software is all about being fantastic at customer service, and we want to live…
https://www.customerthermometer.com/img/blog-header.png4971421Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-10-05 12:22:162020-10-05 12:23:186 Spells for Magicking a Great Support Team
A Meta Analysis of 2021 Mega Trends
How to Get a Better NPS Score
How To Keep Close To Customers: Customer Experience 2021
How to kick off a great employee experience (EX) program in 2021
What should be in your basket of CSAT measures?
Inside the Customer Experience Masterclass
30 smartest customer service moves
Talking to Strangers by Malcolm Gladwell: Book Review
Our Best Business Books of 2020
Customer Thermometer now works with Tigerpaw PSA
On-Brand Customer Feedback Icons Bursting with Creativity and Meaning
6 Spells for Magicking a Great Support Team