Now’s the time to switch your physical customer touchpoints to virtual. If you haven’t already adapted your customer engagement for the long-term effects of Covid then do not despair.
There are plenty of reasons to ‘virtualize’ physical…
https://www.customerthermometer.com/img/digital-customer-success.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-21 17:45:462020-09-21 17:45:46How to do digital customer success and delight
Six months after the first worldwide Covid-19 lockdowns, we're taking stock of what it all means for buyer behavior.
We’ve collated 10 insightful facts from large-scale consumer studies conducted by some of the biggest research groups in…
https://www.customerthermometer.com/img/post-covid-consumer-behavior-stats-infographic.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-11 10:30:032020-09-18 06:38:5810 Customer Behavior Stats Showing the Impact of Covid
This month we're reviewing The Grid: The Master Model Behind Business Success by Matt Watkinson.
We are big Matt Watkinson fans here at Customer Thermometer. We often give away Matt's excellent first book, The Ten Principles Behind Great…
https://www.customerthermometer.com/img/The-Grid-book-review-Matt-Watkinson.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-04 09:07:502020-09-04 09:51:03The Grid by Matt Watkinson: Book Review
We all know feedback is really useful. But we also want to know what is driving it?
You asked for it. We listened and worked really hard. So we are very proud today to introduce our sparkling new Drivers feature! 🏎️
You can now offer…
https://www.customerthermometer.com/img/Survey-Response-Drivers-launch-post-header.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-09-02 05:40:182020-09-02 05:40:18Response Drivers Are Go!
Few predicted ‘the Covid effect’ would last beyond a few weeks. Teams have been scattered into remote corners, disrupting the employee engagement that’s physically possible.
Workplaces may not resemble their 2019 selves for years, or…
https://www.customerthermometer.com/img/employee-engagement-experience-survey-handbook-post-header.jpg248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-08-25 09:33:132020-08-25 09:33:13How to do employee engagement in 2021
There are 4 big areas you need to focus on to create real customer success, retain customers and recenter your company and team for the future.
Those areas are Recover, Rebuild, Rethink and Reimagine. (we wrote a post detailed post on these…
https://www.customerthermometer.com/img/blog-header.jpg6421690Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-08-07 15:16:352020-08-07 15:16:354 Customer Success Books to Read Now: Thriving After the Pandemic
The shelves at Customer Thermometer HQ are always stuffed with the best customer service books and we love learning new things from big thinkers, industry commentators and – naturally – customers too.
Sometimes the wisdom comes not from…
https://www.customerthermometer.com/img/customer-success-new-nextimage.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-08-04 18:05:102020-08-19 11:53:215 Customer Service Quotes for the New Next
Retaining customers amid all that Covid throws at you is a tough ask.
Fans of the longrunning ‘Lost’ TV series will see the similarities with crash-landing on a remote island. First you focus on surviving, but sooner or later you need…
https://www.customerthermometer.com/img/toolbelt-2.png4081160Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-08-03 08:59:252020-08-03 10:57:25How to Upgrade Your Technology Toolbelt to Retain Customers
Enjoying the many virtues of living and working in a digital age means keeping your wits about you; avoiding a panoply of cyber threats from malware and spam to extortion and theft.
And so it is with the situation that many customer service…
https://www.customerthermometer.com/img/5-homeworking-cybersecurity-tips.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-07-13 15:47:392020-07-13 20:16:305 Homeworking Cybersecurity Tips for CS and CX Teams
The pandemic has accelerated trends that were already bubbling away under the surface.
We reviewed the pandemic reports of some of the world's leading consultancies, agencies and analysts to dig out the statistics and quotes that show how…
https://www.customerthermometer.com/img/CX-pandemic-megatrends-stats.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-07-02 10:23:392020-07-02 10:23:39CX Megatrends: What’s Driving The New Next
I first became aware of Sir David Spiegelhalter after seeing him being interviewed on the BBC about the statistics behind the pandemic.
His clarity around the numbers and the compelling way he spoke about the data resonated with me and I…
https://www.customerthermometer.com/img/art-statistics-spiegelhalter-review.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-06-19 10:31:062020-06-19 10:47:54The Art of Statistics: Book Review
How to do digital customer success and delight
10 Customer Behavior Stats Showing the Impact of Covid
The Grid by Matt Watkinson: Book Review
Response Drivers Are Go!
How to do employee engagement in 2021
4 Customer Success Books to Read Now: Thriving After the Pandemic
5 Customer Service Quotes for the New Next
How to Upgrade Your Technology Toolbelt to Retain Customers
The Ultimate Guide to MSP Customer Success
5 Homeworking Cybersecurity Tips for CS and CX Teams
CX Megatrends: What’s Driving The New Next
The Art of Statistics: Book Review