New corporate Outlook functionality released

New corporate Outlook functionality released Late last week, we launched v 1.6.1 of Customer Thermometer - which contains a brand new HTML only Thermometer template. This means that if you are sending emails into or within a corporate environment,…

BIBO endorses Customer Thermometer

how bibo's use our customer service surveys We're delighted to announce another customer who is happy to go on record to say great things about Customer Thermometer. Dani Sanders, BIBO's customer services officer has been using Customer…

BIBO - the water dispenser company talk about their Customer Thermometer experiences

We love constructuve user feedback BIBO is the new watercooler company on the block - they like to do things differently and excel at customer service - as it's one of their differentiators in a highly competitive marketplace. And guess what?…
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Customer satisfaction surveys in a mobile world

Since the launch of the iPhone only five years ago, we’ve heard talk of becoming a ‘mobile’ world. I noticed yesterday that more than half of the emails I received were sent from iPhones, Galaxies and the like. I don’t think I’ve seen…

Customer Thermometer goes festive for the holiday season

Brighten up your customer experience surveys with our Christmas icons! Earlier today, the Customer Thermometer team did the equivalent of switching on our Christmas lights... We have added 3 sets of Christmas icons which will be available…
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Social media ups the ante on customer satisfaction - guest post

It's important to know what is customer satisfaction in the digital age As Social Media continues to permeate our everyday lives, it becomes even more imperative for businesses to gauge customer satisfaction and consumer response. Now, when…

Customer Thermometer launches v1.6

The evolution continues, thanks to customer feedback We’re excited to announce that v1.6 of Customer Thermometer has just gone live. Below, we’ve listed the new functionality that’s now available. There's also a video demo to show…
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Don't survey... solve!

I chanced upon a fascinating statement on a blog today. In it, the writer talks about his experience of raising tickets with a an IT support company. He says that despite being sent myriad surveys to gain a sense of his general customer satisfaction,…

2 min takeaways: personalised food (Element Bars)

Great Customer Service Example Element Bars allow you to personalise what goes in the energy bar you order from them, and even personalise the label. You order a dozen at a time and you can choose everything from the consistency to the fruit,…

Heathrow Airport has got it right

We all know what it's like going through airport security - generally unpleasant. Clearly London's Heathrow Airport is interested in making the whole experience better and have decided to do something about it. At a slight risk to my personal…
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Customer Thermometer College launches today

We are pleased to announce the launch of Customer Thermometer's free online college today. The college features bite-sized video training on all aspects of using Customer Thermometer, from creating email surveys that generate great responses,…

Liberal Democrats G2G chooses Customer Thermometer

The Liberal Democrats' Grassroutes to Government (G2G) executive has chosen Customer Thermometer to help give a regular snapshot of the party mood. The software will allow G2G network members to feed back about how they feel the party is doing…