What is Digital Customer Experience? 10 Ways To Create Unbeatable Digital Customer Experiences

What does digital customer experience mean? Digital customer experience (DCX) is closely related to customer experience (CX), and is the part that entails the sum of all digital and virtual interactions a customer has with your brand. Digital…

What Is Customer Satisfaction (CSAT)? Everything You Need To Know

CSAT means customer satisfaction. It’s measured by organizations as a KPI to show how satisfied customers are with them as a brand, as well as their individual products and services.  CSAT is incredibly popular as a business metric. Possibly…

Customer Feedback: The 5 Star Guide To Happy Customers

Welcome to this ultimate guide to customer feedback. It’s a big topic so we’ve broken it down into key questions about the nature of customer feedback, its importance and what to do with it. The aim is to provide actionable insights you…

Service Desk Masterclass: Industry Experts Share Secrets, Strategies and Predictions

The service desk is critical to how many organizations deliver their customer experience. It’s why over 10,000 service desks around the world choose Customer Thermometer to drive their customer feedback programs. It also explains why we…
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The 4 Biggest Consumer And Customer Experience Trends Set To Dominate 2022

We’ve done a meta analysis of the various 2022 industry predictions so you don’t have to.  As you might expect, we’ve had to review tons of analyst papers, blogs and research data. Check out the links to go into more detail for yourself.…

Numeric Eight puts employee wellbeing first and hits top NPS scores with Customer Thermometer

A clever and distinct business idea requires just as much hard work and ingenuity to deliver on it. So when Sydney-based Trudi Yip started out 15 years ago with a new concept for the centuries-old practice of bookkeeping, it was with a mission…

What Is Customer Success? How to Measure it and 6 Strategies to Improve it

Customer success is the work organizations invest in making their customers as successful as possible using their products and services. The goal of customer success is to increase customer value. This is achieved by retaining customers’ loyalty…

Unhappy Customers: Your Greatest Untapped Resource

Unhappy customers are, sadly, inevitable. Things go wrong. Standards slip. Nobody’s perfect. There are reasons for optimism here, however; even in the depths of customer despair. Complaints are chances to put things right, to improve and renew.…

Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback

At its heart, managed IT service provider (MSP) Grant McGregor is all about solving problems and creating better, safer places for their customers to work. This focus on business outcomes rather than just bits and bytes comes from 20 years…

PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback

UK back-up power specialists PPSPower have been energized by the surge in customer feedback gained from using Customer Thermometer and Exclaimer together. Having switched from long-form questionnaires to embedded 1-click email surveys, the company…

8 new customer feedback widgets to show off your real-time results

We’re thrilled to announce a major widget revamp! Now there are 8 new ways for Customer Thermometer users to publish their real-time feedback stats to the world.  Customer feedback widgets for your site and socials Being transparent about…

Pulse Surveys: The Ultimate Guide to Happy Employees

What is a pulse survey?  A pulse survey is a short, immediate feedback survey that happens regularly. Hence ‘pulse’, as in the constant rhythm of a heartbeat. And like a heartbeat, each one should be brief, frequently occurring and acknowledged…