The 4 signs you're getting customer feedback all wrong

Customer feedback: a cornerstone of your business "Click here to complete the survey, it'll only take 5 minutes". This is possibly one of the most overused and unwelcome phrases to read in an email in the last few years. Think of your recipient's…
TechDay London

See us at TechDay London

We're looking forward to TechDay London next week, on Thursday October 27. We'll be one of over 200 startups and 7,500+ press, investors, corporates & early adopters.All squashed into one crazy tech-filled day!We'll also be giving…

The service recovery paradox

What is the service recovery paradox? We hear about the service recovery paradox every week from our customers in the anecdotal conversations we have with them. You probably experience it in your business, but may not have ever considered it…
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BrightGauge and Customer Thermometer launch integration

We're delighted to announce our newest integration today, with leading BI dashboard BrightGauge.BrightGauge's dashboard application allows users to bring together data from multiple critical systems into one place, giving you a single place…
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Quick survey ideas

Sometimes you just want to send a quick survey to your customers, staff or partners.You might want to get a snapshot of how people feel about your product or service, super fast.Or you might want to ask people something regularly, so…
Customer Thermometer feature release

Customer Thermometer releases v2.10

So once again, the team have been hard at work again over the summer, making Customer Thermometer even better behind the scenes and directly within the app for both our customers and survey recipients.This post summarizes what's new.Enhanced…
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Customer experience thinking:
The Thinkers 50 list

The Thinkers 50 list is produced every 2 years and has been described by the FT as the "Oscars of Management Thinking". The list features thinkers who are deemed to have had a tangible impact on the business world. The 50 "Thinkers" cover…
Walt Disney Biography Neal Gabler
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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It's only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started…
embed a survey in an email

Embed a survey in an email - get great email feedback

Embed a survey in an email: Do you know what your customers think of your email? You can easily embed a survey in an email to understand how customers feel about the service being given by your business.Everybody from your support team…
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5 common customer survey traps

At Customer Thermometer, we spend a lot of time researching the best ways to conduct customer surveys. But even if you follow all the great advice available, there are still plenty of pitfalls that might just catch you out. We've pulled together…
Example survey questions
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Example survey questions you can ask using Customer Thermometer

Looking for example survey questions? Then you're probably keen on getting customer or employee feedback in some way.Whilst getting feedback from your customers is awesome, it's rarely plain sailing. There are so many different types of…

Human customer service - observations from a 'mini-retirement'

When you search the term "Human customer service",  you get listings of sites which provide back doors to real people who can help you when you run into problems with large corporations.Understandably, if a consumer around the world hits…