Simple survey
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Embrace simplicity -
The need for simple feedback tools

Technology is becoming more and more complex. Tools have unlimited configurations, bloated feature sets and complicated deployment requirements. Nowhere is this more true than in the realm of customer feedback. Customer surveys have become lengthy…
csat stat 68
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CSAT Stat of the Month

"68% of customers leave as a result of perceived indifference" What's the background? This CSAT stat is quoted frequently, but where does it originate from?In 2008, John Gattorna, a visiting professor at Macquarie Graduate School of…

A complaint is a gift

Jannelle Barlow and Claus Moller, the two authors of "A Complaint is a Gift" were ahead of their time.They wrote this forward thinking book around customer loyalty back in 2008 - as the concept of customer loyalty and customer feedback as…

How ParcelPoint uses Customer Thermometer to win new business

Customer Thermometer has customers in all corners of the world.In the last 30 days, Thermometer surveys have been responded to in 173 countries in fact. Something we’re incredibly proud of.On my recent trip to Australia (where I observed…
getting more out of surveys
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Our secrets to getting more out of surveys

When was the last time you filled out a survey from a business? Most people will have been asked for their opinion multiple times this week, if not today!Customer surveys are part of life now - and you need to make sure your business is…

6 years ago today, we won
our first customer...

Six years ago, we signed up our very first paying customer. And we're delighted that original customer is still using Customer Thermometer every single day ;-)We marked this 6th birthday, by releasing a refresh our website.Having…

Designing surveys for Microsoft Outlook

What makes a good survey design for Outlook? This article explains how to design a survey for Microsoft Outlook and some of the potential pitfalls. If you're looking to insert a survey directly into Outlook itself, then take a look at this…
handling customer feedback
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After the survey: Our 5 step repeatable process for handling customer feedback

Once a customer gives you feedback in you satisfaction survey, what should happen next? Sometimes, as a customer, it feels like we’re just shouting into a black hole with no chance of ever seeing a response. It’s incredibly disheartening…

Help desk customer satisfaction survey options

When we launched Customer Thermometer six years ago, our focus started with the marketing agency world. Six years later and our single biggest niche is the help desk customer satisfaction survey. Help desk customers from right across the world…

The 4 signs you're getting customer feedback all wrong

Customer feedback: a cornerstone of your business "Click here to complete the survey, it'll only take 5 minutes". This is possibly one of the most overused and unwelcome phrases to read in an email in the last few years. Think of your recipient's…
TechDay London

See us at TechDay London

We're looking forward to TechDay London next week, on Thursday October 27. We'll be one of over 200 startups and 7,500+ press, investors, corporates & early adopters.All squashed into one crazy tech-filled day!We'll also be giving…

The service recovery paradox

What is the service recovery paradox? We hear about the service recovery paradox every week from our customers in the anecdotal conversations we have with them. You probably experience it in your business, but may not have ever considered it…