Don’t fear the reaper… I mean customer

Sage business advice from Blue Oyster Cult. You shouldn't fear the customer. If you separate the process of gathering customer feedback from the emotions bound up with any complaints you receive then life gets an awful lot easier. Look at the…

Why “permission feedback” is the future of customer satisfaction

ALl about permission feedback Traditional methods of getting feedback from customers make it difficult for the customer and easy for the supplier.If the customer is absolutely determined to give good or bad feedback, they will fill in…