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It's always good to get a Nice Reply

It’s tough keeping up with the competition let alone all your colleagues and customers. As a business you are always trying to be better, faster and more proactive than reactive. Customer Thermometer email feedback helps you keep in…
iPad with Customer Feedback Option

Customer Thermometer launches tablet surveys

Most people are familiar now with seeing in-store feedback requests on till receipts... "Go to this URL, we'll enter you into a prize draw etc... and it'll only take 5 minutes." If you're anything like the team here at Customer Thermometer,…
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30 smartest customer service moves

Marketing brings in sales, but only great customer service can create customers. Customer service is now the major arbiter of reputation, so you need to make sure it's both top notch and innovative. To help you on your way, we've collated 30 of…
ll-bean-customer-service

Make a customer, not a sale

customer satisfaction will bring you more revenue in the long-run I stumbled across this quote from LL Bean earlier today, "Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and…
5 reasons you should encourage customers to complain

MailChimp surveys

We've teamed up with MailChimp to allow you to embed Customer Thermometer and Net Promoter surveys directly into your MailChimp newsletter and email communications. MailChimp Surveys from Customer Thermometer allows you to embed feedback…
5 reasons you should encourage customers to complain

Enhanced Zendesk integration released

As promised in our coming soon post a few weeks back, after extensive testing, we're delighted to announce an even tighter integration between Zendesk and Customer Thermometer. Whether you're already a Zendesk user, or considering becoming…
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Training satisfaction surveys with Administrate

We were delighted to welcome training management software vendor Administrate as a customer recently. After Administrate had used Customer Thermometer for a few months, we realised there was a good degree of synergy between the two applications.…
BT case study
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Customer case study: Why BT Conferencing uses Customer Thermometer

BT Conferencing (part of the previously named British Telecom in the UK) counts nearly a quarter of the Fortune 100 amongst its customers. Some of their customers use up to 70 million minutes per month of conferencing time, so it's critical…
Measure customer journey
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How to measure customer journey satisfaction - without hassling your customers

"Measuring satisfaction on customer journeys is 30% more predictive of overall customer satisfaction than measuring happiness for an individual interaction" said McKinsey this week. This stands to reason. Customers are all interacting with…
5 reasons you should encourage customers to complain

Salesforce customer satisfaction surveys are now available

As part of our continuing set of updates, we're now proud to announce that you are now able to use Customer Thermometer to generate Salesforce customer satisfaction surveys. For a couple of years now, we've had customers using the service…
5 reasons you should encourage customers to complain
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Moonfruit recommends Customer Thermometer

Moonfruit is one of the world's largest website / shop building services. The company is passionate about customer "happiness". With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure…
5 reasons you should encourage customers to complain

5 reasons you should encourage your customers to complain

Customers Complaints Will Force You To Improve Your Product/Business My experience over the last 10 years running my own businesses tells me that inviting complaints from customers is one of the very best ways to improve customer retention. I…