We are at a pivotal moment for customer experience, with the impact of artificial intelligence (AI) and a very clear shift in relations between customer and company making it harder than ever to stay up to date with ever-evolving customer expectations.
Customer…
https://www.customerthermometer.com/img/cx-trends-for-2020.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-01-07 09:49:172020-01-15 12:06:305 Customer Experience Trends for 2020
When Blue Ocean Strategy by W Chan Kim and Renee Mauborgne came out in 2004 it was a seismic book.
The thrust of Blue Ocean Strategy (BOS) is that companies must create and drive up elements of remarkable customer experience to be different…
https://www.customerthermometer.com/img/Blue-Ocean-Shift-Book-Review.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2020-01-03 09:16:282020-01-03 09:16:28Blue Ocean Shift: Book Review
NewCMI Ltd, known simply as CMI, has become renowned in the UK for helping businesses to grow through innovative IT and dependable support. The company has enjoyed phenomenal growth – it now boasts 100+ employees and a client base of 400+…
https://www.customerthermometer.com/img/CMI-Case-study.png248710Sophie Leaverhttps://www.customerthermometer.com/img/logo@2x.pngSophie Leaver2019-12-19 17:07:172020-03-09 19:58:29CMI setting the bar for MSP helpdesk support
Webinars are a succinct and easy way to find out more about a topic that might otherwise seem a bit daunting! We think customer success - which is becoming increasingly pertinent - is just the type. You might already know about customer satisfaction,…
Organising a successful event takes planning, experience and investment. Whether your event is a social occasion, a fundraiser, a conference or maybe a training session, you want your attendees to have a great experience that they will share…
https://www.customerthermometer.com/img/15-Event-Survey-Questions-and-Template.png248710Sophie Leaverhttps://www.customerthermometer.com/img/logo@2x.pngSophie Leaver2019-12-16 10:50:462019-12-17 12:54:4515 Event Survey Questions and Template
Adrian Swinscoe writes on customer experience and customer service for publications like Forbes and the BBC. Punk CX is his second book covering the topic of CX.
We've all read books where the author has hit upon a good business idea and…
https://www.customerthermometer.com/img/punk-cx-book-review.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2019-12-10 15:29:402019-12-10 15:29:40Punk CX: Book Review
The recruitment sector is renowned as being an incredibly tough market. The industry is huge, with estimates outlining it’s now worth over £35 billion to the UK economy. However, it’s also very crowded. It’s estimated that the number…
https://www.customerthermometer.com/img/allen-associates-case-study.png248710Sophie Leaverhttps://www.customerthermometer.com/img/logo@2x.pngSophie Leaver2019-12-09 16:29:252019-12-09 16:29:25How Allen Associates succeeded by putting service over sales
Can you believe it’s been a mere seven years since emoji hit the mainstream? Billions are now being sent each day, with all ages universally embracing the ability to add images to their written communications.
Here at Customer Thermometer,…
https://www.customerthermometer.com/img/The-Ultimate-Guide-to-Using-Emoji-in-Surveys.png248710Sophie Leaverhttps://www.customerthermometer.com/img/logo@2x.pngSophie Leaver2019-12-05 14:54:152019-12-06 17:09:55The Ultimate Guide to Using Emoji in Surveys and Business Communication
One of the most interesting conversations we've heard regarding the feedback economy came from The Bottom Line radio show and podcast on BBC Radio 4. The proliferation of review sites like TripAdvisor and TrustPilot (often called the 'Feedback…
Training surveys are becoming increasingly common in the workplace, making professional development a more rounded and thorough process. Be it a training needs assessment or a post-training effectiveness survey, asking employees for feedback…
https://www.customerthermometer.com/img/How-to-Create-a-Training-Survey.png248710Sophie Leaverhttps://www.customerthermometer.com/img/logo@2x.pngSophie Leaver2019-11-27 14:25:282020-10-08 13:20:08How to Create a Training Survey
Here we’ve collated over 100 customer service statistics, customer satisfaction statistics and quotes from various brands, industry leaders and researchers which reflect the fast-changing landscape.
Customer experience and delivering high…
https://www.customerthermometer.com/img/customer-service-statistics-header.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2019-11-25 04:20:082020-12-03 09:07:18Customer Service Stats for 2020
Brighton, UK, November 18 2019: Customer Thermometer, a market leader in survey solutions, has scooped the award for ‘Customer Service Team of the Year’ at the The British Excellence in Sales Management Awards (BESMA) Awards 2019.
The…
https://www.customerthermometer.com/img/Customer-Thermometer-wins-‘Customer-Service-Team-of-the-Year’-at-2019-BESMA.png248710Lindsay Willotthttps://www.customerthermometer.com/img/logo@2x.pngLindsay Willott2019-11-18 14:43:122019-11-25 09:32:04Customer Thermometer wins ‘Customer Service Team of the Year’ at BESMA Awards 2019
5 Customer Experience Trends for 2020
Blue Ocean Shift: Book Review
CMI setting the bar for MSP helpdesk support
10 Customer Success Webinars
15 Event Survey Questions and Template
Punk CX: Book Review
How Allen Associates succeeded by putting service over sales
The Ultimate Guide to Using Emoji in Surveys and Business Communication
Feedback Frenzy
How to Create a Training Survey
Customer Service Stats for 2020
Customer Thermometer wins ‘Customer Service Team of the Year’ at BESMA Awards 2019