Your customer clicks or taps a single icon on an email. They then get back to what they were doing.
The days of 20 questions are over.
Customers hate surveys, but want to give feedback.
1) ADD YOUR BUTTONS TO ZENDESK
Ask any one question
Choose your icons / use your own
Request feedback when you choose –
DURING and/or after the ticket
Here’s an example 1-click email survey.
(Yours could look different.)
Email threads generated by Zendesk – you copy and paste a block of code into the trigger and you’re done.
Choose to add feedback buttons under the latest comment, at the bottom of the thread or send on ticket solved.
Customize your question and your icons – even design your own.
Click play to see our flexible feedback process in action
Tickets can be rated directly from a triggered email.
Avoid the “click to answer survey” link. Ask for feedback during thread or on ticket solved
Customize the landing page that thanks recipients for their rating with your own logo and copy, and ask for additional comments (optionally displayed and an option to fill in for recipients)
View a list of all comments associated with the satisfaction ratings your customers have made for export, to share with colleagues