1) ADD YOUR BUTTONS TO ZENDESK
Ask any one question
Choose your icons / use your own
Request feedback when you choose –
DURING and/or after the ticket
2) CUSTOMERS RESPOND AND COMMENT
Customize your landing pages
Capture comments
Trackable responses and associated data
Write back ratings into Zendesk tickets
3) YOU ANALYSE AND MAKE CHANGE
Rate and mentor your support agents
Respond to customers in real time
View trends and analyse reports
inside Zendesk AND Customer Thermometer
Customers receive an email, triggered by Zendesk.
They answer the question with a click (or tap) to give their rating and leave a comment if they wish.
Customer feedback appears immediately on your dashboard, inside Zendesk and/or is sent via email to the agent or manager.
Email threads generated by Zendesk – you copy and paste a block of code into the trigger and you’re done.
Choose to add feedback buttons under the latest comment, at the bottom of the thread or send on ticket solved.
Customize your question and your icons – even design your own.
Tickets can be rated directly from a triggered email.
Avoid the “click to answer survey” link. Ask for feedback during thread or on ticket solved
Customize the landing page that thanks recipients for their rating with your own logo and copy, and ask for additional comments (optionally displayed and an option to fill in for recipients)
View a list of all comments associated with the satisfaction ratings your customers have made for export, to share with colleagues
Create your own relevant question, (you can now avoid the default Zendesk question) in your own tone of voice/style
Customize your rating buttons, or design use your own. Choose from 2, 3 or 4 possible responses
Be alerted to ratings via email and/or iPhone/Android alert
Measure progress and trends across departments
Create unique feedback paths for different parts of your workflow – catering for foreign language
Expect huge response rates
Click the button to check out our features page and see how
our Zendesk survey is a new way of collecting feedback.
Already an account holder and want to find out how to add a
Thermometer to your Zendesk tickets? Click below.
Matt Casey,
Customer Operations, Moonfruit
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