RESPECT YOUR CUSTOMERS’ TIME
Your customer clicks or taps a single icon on an email. They then get back to what they were doing.
The days of 20 questions are over.
Customers hate surveys, but want to give feedback.
Add Customer Thermometer 1-click surveys to your Zendesk emails.
See your survey responses within the Zendesk ticket immediately using our write-back.
1) ADD YOUR BUTTONS TO ZENDESK
Ask any one question
Choose your icons / use your own
Request feedback when you choose –
DURING and/or after the ticket
2) CUSTOMERS RESPOND AND COMMENT
Customize your landing pages
Capture comments
Trackable responses and associated data
Write back ratings into Zendesk tickets
3) YOU ANALYSE AND MAKE CHANGE
Rate and mentor your support agents
Respond to customers in real time
View trends and analyse reports
inside Zendesk AND Customer Thermometer
Customers receive an email, triggered by Zendesk.
They answer the question with a click (or tap) to give their rating and leave a comment if they wish.
Customer feedback appears immediately on your dashboard, inside Zendesk and/or is sent via email to the agent or manager.
Here’s an example 1-click email survey.
(Yours could look different.) Your customer can rate directly from inside ticket closed.
1
2
3
1
Email threads generated by Zendesk – you copy and paste a block of code into the trigger and you’re done.
2
Choose to add feedback buttons under the latest comment, at the bottom of the thread or send on ticket solved.
3
Customize your question and your icons – even design your own.
Inserting your survey code is super easy!
Simply decide which Trigger you want to embed your Thermometer in, or create your own unique Trigger. Once it’s set up paste the HTML snippet from your Customer Thermometer account into the email template, hit save and then your survey is live!
The Zendesk survey of choice for customer-obsessed companies
We add flexibility to the native Zendesk ratings system
and get you more feedback.
Tickets can be rated directly from a triggered email.
Avoid the “click to answer survey” link. Ask for feedback during thread or on ticket solved
Customize the landing page that thanks recipients for their rating with your own logo and copy, and ask for additional comments (optionally displayed and an option to fill in for recipients)
View a list of all comments associated with the satisfaction ratings your customers have made for export, to share with colleagues
Create your own relevant question, (you can now avoid the default Zendesk question) in your own tone of voice/style
Customize your rating buttons, or design use your own. Choose from 2, 3 or 4 possible responses
Be alerted to ratings via email and/or iPhone/Android alert
Measure progress and trends across departments
Create unique feedback paths for different parts of your workflow – catering for foreign language
Expect huge response rates
Want to see all of our features?
Click the button to check out our features page and see how
our Zendesk survey is a new way of collecting feedback.
How to integrate guide
Already an account holder and want to find out how to add a
Thermometer to your Zendesk tickets? Click below.
“It took literally 10 minutes to
implement within Zendesk
and immediately started
to deliver valuable results.
I think it’s a huge positive for
both our customers and our team.”
Matt Casey,
Customer Operations, Moonfruit
Try us out. Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.
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