Desk Customer Support Survey

Add our simple Salesforce Desk survey to your Case tickets

1-click feedback your customers will love

(And you will love too).

Try Customer Thermometer free. Plans start at $29/month – pricing

Embed simple smileys or rating stars into the emails you send to customers from Desk.com.
Customers click from within the email to give their rating and can leave a comment.
Feedback appears in real time on your dashboard, and the agent and their manager can be emailed an alert too.

The Salesforce Desk 1-click survey with a simple setup

1. ADD YOUR BUTTONS TO SALESFORCE DESK

Pick your buttons / or upload your own
Get customer feedback instantly
Even DURING the lifetime of a Case, or on Case closed

2. CUSTOMERS CAN
CLICK AND COMMENT

Customize the comment capture pages
Direct happy customers to social media
Track responses against real customers
High response rates because it’s so easy

3. SENSE AND RESPOND
TO YOUR FEEDBACK

Rate your support agents by customer sat
Get back to customers in real time
Compare trends and analyze changes
See recurring themes in our comment cloud

DOESN’T BURDEN YOUR CUSTOMERS
Your customer feeds back from right within the email. The days of long surveys are long gone.
FULLY MOBILE
Customers can give you feedback from anywhere in the world. Customer Thermometer works across all devices, including mobile.
MICRO SURVEYS CUSTOMERS CAN’T RESIST
By making it easy for customers to give you feedback, you’re helping them to help you.

Easily answereble Salesforce Desk survey on iPad

Salesforce Desk surveys made easy.
The details…

Emails you send from Salesforce Desk can be rated directly from within the ticket. No more the “click to complete survey” links. Get customer feedback during thread or when ticket is closed

Customize the landing page that thanks customers for their feedback with your own logo and wording, and ask for a comment (optional)

See a list of all comments associated with the satisfaction ratings, and a comment cloud too. You can also export them to share with your team

Pen your own satisfaction question, and personalize by agent: “How did Paul do for you today?”

Use our library of awesome ratings icons, or design use your own unique ones.

Get instantly alerted to feedback via email and mobile alerts

Track improvements and spot trends across departments, countries, agents and more

Enjoy unique feedback routes for different parts of your workflow – also works for foreign languages

You’ll get superb response rates and a high verbatim comment percentage too

Want the full feature set?

Check out our features page by hitting the button below, and be inspired. This is an innovative new way to get customer feedback.

Features

Desk: how to integrate

Already a Salesforce Desk account holder? Then you’re ready to go.
A 10 minute setup and you’re done. No developers needed.

Integration instructions

“We use Customer Thermometer to measure
all of the interactions we have with our support cases.
Any time someone reaches out to us they will be given the option
to let us know how satisfied they were with their interaction.”

Nichole Jordan,
VP Customer Success, AnyPerk

We integrate with many leading apps

Take a look at our wide range of integrations. Get customer feedback rolling in, in real time.

Give us a spin. Your first 10 Salesforce Desk surveys are on us.
Get an account and send your first Thermometer in just minutes.

No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
Fully functional account
Start sending surveys which get results, in the next 10 minutes.
Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.

Customer Thermometer Live Demo

Best webinar platform for customer success

Add our simple Salesforce Desk survey to your Case tickets

1-click feedback your customers will love

(And you will love too).

DOESN’T BURDEN YOUR CUSTOMERS

FULLY MOBILE

MICRO SURVEYS CUSTOMERS CAN’T RESIST

Salesforce Desk surveys made easy.
The details…

Want the full feature set?

Desk: how to integrate

“We use Customer Thermometer to measure
all of the interactions we have with our support cases.
Any time someone reaches out to us they will be given the option
to let us know how satisfied they were with their interaction.”

We integrate with many leading apps

Outlook

ConnectWise

Hubspot

Service Now

Netsuite

Click to see all of our other integrations here

Give us a spin. Your first 10 Salesforce Desk surveys are on us.
Get an account and send your first Thermometer in just minutes.

No credit card required

Fully functional account

Be prepared for your response rate

Helpful links

Survey types

Recent thinking

Test a Thermometer

Desk Customer Support Survey

Add our simple Salesforce Desk survey to your Case tickets

1-click feedback your customers will love

(And you will love too).

Salesforce Desk surveys made easy. The details…

Want the full feature set?

Desk: how to integrate

“We use Customer Thermometer to measure all of the interactions we have with our support cases. Any time someone reaches out to us they will be given the option to let us know how satisfied they were with their interaction.”

We integrate with many leading apps

Outlook

ConnectWise

Hubspot

Service Now

Netsuite

Click to see all of our other integrations here

Give us a spin. Your first 10 Salesforce Desk surveys are on us. Get an account and send your first Thermometer in just minutes.

Helpful links

Survey types

Recent thinking

Test a Thermometer

Salesforce Desk surveys made easy.
The details…

“We use Customer Thermometer to measure
all of the interactions we have with our support cases.
Any time someone reaches out to us they will be given the option
to let us know how satisfied they were with their interaction.”

Give us a spin. Your first 10 Salesforce Desk surveys are on us.
Get an account and send your first Thermometer in just minutes.