Add Customer Thermometer 1-click surveys to ConnectWise on ticket closure or within threads. Customers click a customizable icon and leave a comment. Be alerted in real time to issues, and direct feedback straight back into Connectwise, or systems such as MS Teams or Slack. No developers needed.
Are you struggling to gauge customer satisfaction from your tickets, with frustratingly low response rates from the native survey function?
Replace the boring “click to answer survey” links with our customizable 1-click feedback icons – customers love them. Ask for ratings directly from a triggered email, during a thread, or on ticket closure.
Our 1-click rating system gets you more feedback. Send on ticket closure or within threads.
ConnectWise Tickets can be rated directly from any email you send.
Customize your rating icons, or design your own.
Ask any question you want.
Be notified about ratings via email and/or mobile alerts.
Customize the landing page that thanks customers for their feedback. Brand it your way.
Trigger workflows based on responses.
Measure progress and trends across Service Boards.
Analyze ratings and comments inside your Customer Thermometer reports.
Train your support agents using real feedback so you can continually improve.
See a huge increase in response rates over other survey methods.
And what happens when customers click?
Customers are taken to a landing page where they can leave a further comment. Customize them as much as you like – add branding and push happy customers to online review sites.
See your responses in our out-of-the-box reporting and push that feedback right back to your ConnectWise tickets, making it easier to see how your team is doing.
Push your feedback into Slack, MS Teams, BrightGauge, and plenty of others. See your reporting where you need it, so you can take action immediately.
The market leader in engaging feedback
Powerful yet simple, our full NPS feedback solution allows you to choose your own icons, questions, and reporting.
Customer loyalty is measurable on a day-to-day basis, with icons embedded into every interaction and unhappy customers identifiable in real-time.
You’ll get actionable feedback in real-time, so you can rate and mentor your support agents and prevent poor service in future, respond to customers and address problems before they become out of hand, and view trends and analyze reports so you can track progress.
Show your team’s hard work off to stakeholders and prospects with superwidgets showing your CSAT or NPS score amongst others. See a live stream of comments trackable to the agent, recipient and ticket, and push this data into Slack, MS Teams, and many more.
We pride ourselves on offering excellent customer service as we know this means our customers can get the best out of our software. It’s our goal to be the world’s best company to work with and for, which we are over the moon to see reflected in our award-winning support team.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services
gmail
Outlook
Salesforce
BrightGauge
Slack
