Add CSAT and NPS buttons to agent signatures and case closure. Customers simply click within the email to leave a rating and a comment. Receive immediate, actionable feedback to resolve problems as soon as they happen, and see responses in Slack, MS Teams, and plenty more.
Countless emails are sent using Salesforce year on year, with stakeholders, customers, leads and partners receiving communications from all departments of a business.
If you’re looking to truly gauge what your recipients think of you, with real-time feedback and amazing response rates, Customer Thermometer’s 1-click feedback solution has got you covered.
It embeds directly into every area of Salesforce, both Lightning and Classic – from email templates to case threads and closure – so you can regularly monitor the health of your client relationships.
Whether you use Salesforce as a CRM, a case/ticketing system, for marketing or case management – we have a solution for you.
And what happens when customers click?
They are taken to a brandable landing page to leave a comment, and you can even encourage online reviews.
It’s the antidote to long surveys – it’s truly 1-click feedback with brilliant response rates.
Feedback is instant and easily written right back into Salesforce.
See a real-time set of reports detailing how your team is performing. Monitor the health of working relationships and the likelihood for further work.
The market leader in engaging feedback
Actionable feedback detailed in a range of metrics, from CSAT and NPS to league tables and breakdowns by agent, department or location.
Our in-depth reporting allows you to export your data to use it how you choose, with a live comment stream, trackable targets and scheduled reports when you need them.
Not only this, we know how important it is to see your feedback where you need it; attach responses against cases or contacts simply by following our integration instructions. No need to call in an expert.
It’s easier than ever to measure NPS using our simple but powerful feedback solution. Choose your own icons, ask your own questions, and view your real-time results however you need to.
Improve customer retention by embedding your NPS icons into every interaction with customers; you’ll know how things are going every step of the way.
We’re beyond proud of our award-winning customer service – our support team are so magical they’ve been nicknamed ‘the Ministry of Magic’! We know the value of our customers getting the best from Customer Thermometer with all the help they might need along the way.
Not only that, but it’s our goal to be the world’s best company to work with and for.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services
gmail
Zendesk
Outlook
ServiceNow
ConnectWise
How To Create Surveys in Salesforce
The Customer Thermometer Salesforce survey app delivers a beautifully simple interface to create online surveys, and integrate the data with your Salesforce.com database.
Why would you integrate Customer Thermometer with Salesforce? Because implementing a questionnaire for customer feedback closes that all-important Customer Relationship Management loop by adding a crucial customer satisfaction data point.
Once you start to understand your customer relationships better, in context, you can begin to control essentials like customer attraction, conversion, and retention, potentially measuring the impact of every single customer interaction you make.
Analysing salesforce customer feedback data lets you drill down deeper to pin down the factors affecting your customers’ attitudes at any point in time. It helps enhance your understanding of the way products and services can be cross-sold or up-sold, boosting their value and making them as attractive as possible to the widest audience.
If you’re searching for the perfect Salesforce CRM Customer Feedback Survey tools, there are plenty to choose from. Here’s a list of the absolute essentials you should ensure your chosen tool includes before making your final decision.
The Customer Thermometer solution is an excellent all-rounder, the intelligent option. Because the results of your surveys integrate automatically with Salesforce records, you can easily measure vital metrics like Net Promoter Scores and customer satisfaction. You find out instantly what people are thinking and feeling, and take the right action. If you’re wanting to grow your bottom line, it’s a powerful tool.
Our clients use Outlook signature surveying to pin down all sorts of vital information. If you’d like to ask a question that isn’t answered on our site, feel free to contact us. We’re always glad to help.
