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Three ways to survey.
➁ Signature Thermometer surveys
➂ Email Thermometer surveys
Use all three methods, or just one.
Setup and send couldn’t be simpler.
Icons make giving feedback engaging and fun.
When a recipient clicks one of our icons,
their response is immediately recorded.
Measuring satisfaction by sending links to 5 minute surveys doesn’t work.
After a click, recipients see a Thank you page
When a customer clicks an icon in their email, they see one of your fully customizable Landing pages.
Here’s where you can add a logo, a clickable advert, a footer, social media links and custom thank you text. Each of your four ratings pages can be different too.
You can also add a prompt for customers to leave a comment which is stored inside your account and/or sent to you via alert.
With many recipients responding to Thermometers on iOS / Android mobile devices, pages are responsive too.
Trigger 3rd party apps with webhooks
Customer Thermometer is all about real time, responsiveness, service recovery, making customers AND staff happy.
“The click is just the beginning.”
When a response comes in, use webhooks to trigger actions and workflows inside other apps.
Post responses and comments into Slack … generate automated email responses to happy customers … write your response data into your business systems and databases or trigger multi-question surveys to disappointed customers.
Next, it’s all about actionable, real-time insight.
Let’s take a look at your reporting.
Comment / verbatim analysis
When a recipient has only spent a second clicking a response, they are much more inclined to tell you more, as you’ve not mandated they answer multiple potentially irrelevent questions. This is why our qualitative comment reporting is so valuable.
Once your recipient has left an optional comment after clicking a response, watch it appear in real time on your dashboards.
Publish the comment to your website, tick it off to show it’s been actioned or reply directly from your email alert.