Feedback from the heart of your customer touchpoints
Whether you’re looking to get feedback on support tickets, turbo-boost your helpdesk insight, or simply hear more often from your customers, do it in style with a simple, engaging and enterprise-class solution.
Friction-free email surveys
No more “click this link” or extra emails. A smooth part of your user journey designed to max your response rate.
Reduce customer effort
4 engaging ways to get feedback, rolled up in any way you like. Email signature surveys, single send 1-click surveys and more. Weave into any emails you send to customers.
So simple to build
Our 1-click email survey builder is simple, powerful and fun. Create a survey in seconds.
Get your data into the hands of people who can act right away
If something’s not right, you want to act. We’ve got real time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API…
Out of the box reports
No need to build reports, they are ready and waiting for you from the first click. It all just works.
Personalized CSAT Ribbon to create your own pinnable reports
Create a ribbon of at-a-glance reports allowing you to see and act immediately on key data and KPIs.
See instantly the numbers that matter to you
Individual “at risk” client NPS, Service Desk performance, satisfaction by location and hundreds more options.
Leaderboards as standard
See who, or what, is performing best in your business. Look at satisfaction data by agent, product, territory and more.
Satisfaction and dissatisfaction drivers
Know what’s really driving customer and employee feedback. Our unique Drivers feature maps product, service and other drivers in real time against positive and negative emotions, like this…
Action feedback follow-up loops with customers
Move the needle on CSAT/NPS metrics with an auditable Closed Loop process that triggers agents to follow up with customers who give certain kinds of feedback.
Custom fields for complete personalization
See your CSAT or NPS data cut by any variables you hold in your CRM, Service Desk or 3rd party system. Product line, contact center, service line, agent, anything!
The widest range of integrations
Want to get feedback from emails you send from Salesforce, Zendesk, ConnectWise, ServiceNow, Outlook, and dozens of others? We’ve got you covered. Plus, our HTML method means you can embed surveys into thousands of other apps too. Look at satisfaction data by agent, product, territory and more.
NPS
A simple, customer-friendly way to measure NPS alongside your tickets, emails and transactions.
Access options
We’ve got multi-user options, both full-access and read only, for maximum flexibility.
Individual and team views
Get beautiful mini reports and widgets, so each team member, or team lead, can see how they’re doing.
Magical support as standard
We’re in the customer service game and we take ours very seriously indeed. Our Ministry of Magic support team is passionate about helping you take your customer feedback to the next level.
Enterprise-class security
We know you want peace of mind on data security, GDPR and we’ve got it. Simple and flexible for small business with the security and compliance you need at scale.
The best way to get actionable feedback from across your business
Customer Thermometer can measure and alert you to feedback across all aspects of your business, from employee engagement to customer success, service and helpdesk to customer experience.
