Looking for a
SimpleSat alternative?
Customer Thermometer is a SimpleSat alternative for teams looking for simple, one-click customer feedback with powerful reporting and flexible customization.
Get set up for free in seconds – No credit card or development required
Collect feedback
Collect feedback across multiple customer touchpoints, understand what’s driving your scores with feedback drivers, close the loop on responses and track performance with ready-made reports and leaderboards.
Connect your tools
Customer Thermometer also integrates with the tools your teams already use, including Zendesk, Salesforce, ConnectWise, ServiceNow and many many more.
Customer Thermometer vs SimpleSat
Both platforms support simple customer feedback and one-click responses. Customer Thermometer places particular emphasis on highly customizable one-click surveys, email signature feedback, ready-made reporting, leaderboards and Feedback Drivers.
| Feature |  | SimpleSat |
|---|---|---|
| One-click feedback |  Response captured from the first click | Response captured from the first click |
| Email signature surveys | Core part of the platform | Supported |
| Brand customization | Extensive customization of icons, colors, landing pages & branding on all plans |  Customization available depending on plan |
| Ready-made reports | Ready from the first response | Reporting available |
| Integrations | Included in every plan | Some only available on pro plans |
| Feedback drivers | Dedicated drivers feature |  No |
| Closed-loop feedback | Built-in follow-up process | Routing & follow-up options |
| Human support | Ministry of Magic support as standard | Support available |
| Widgets | Unlimited | Banded by plan |
| Single sign-on (SSO) | As standard on every plan | Only on Enterprise plans |
| Custom reports | Personalized CSAT Ribbon to create your own pinnable reports | Only on some plans |
| Number of users | Unlimited on all plans | Restricted by plan |
Why choose Customer Thermometer?
One-click means one clickThe first click in the email records the customer’s response, no extra step needed.
Make feedback feel like your brandCustomize icons, colors, landing pages and surveys to create a feedback experience that feels completely at home with your brand.
Get started quicklyCreate, brand and start sending your surveys without a lengthy implementation project.
Feedback where you need itConnect Customer Thermometer with the tools your customer service, support and account teams already use.
Real people, real supportOur Ministry of Magic team is here to help with setup, integrations and getting the most from your feedback.
Is Customer Thermometer a good SimpleSat alternative for your team?
Customer Thermometer is designed for teams that want to collect quick, frequent feedback without asking customers to complete lengthy surveys.
It works particularly well for customer service, IT support, helpdesk, account management and MSP teams that want to measure customer satisfaction at key points in the customer journey.
See how easy it is for customers to share feedback without leaving their inbox.
Connect Customer Thermometer with the tools you already use
Bring feedback into the platforms your customer service, support and account teams use every day.
See All Integrations
Zendesk
Embed thermometers inside support emails
Intercom
Embed Thermometers into email responses
Freshdesk
Embed feedback buttons into support threads
HubSpot
Embed Thermometers into email campaigns
Salesforce
Trigger thermometers during your workflows
Shopify
Add feedback buttons to Shopify order emails
Klaviyo
Embed 1-click feedback buttons into marketing emails
ConnectWise
Write ratings and comments back to service tickets
Autotask
Trigger Thermometers in your service workflow
Atera
Embed feedback buttons into ticket closure emails
Trusted by teams that care about customer feedback
“Our community is at the very core of what we do at Glossier, so providing the highest level of customer service is a must for our team. CT gives us important insights that we use to constantly improve our processes and ensure that our standards of excellence are being upheld.”
“We have been completely blown away by the results of using CT. In the first 3 months, we had x6 the number of responses we hoped for. It’s easy to share internally, enabling teams to see live data on their own personal ‘thermometers’ so that they can see the effect they are having and strive to improve even further.”
“It’s a superb pulse on customer feedback, allowing us to personally thank colleagues who have delivered brilliant service and focus on areas that are not working as they should. It’s the easiest thing in the world for our customers to respond to. And I think simplicity in this day and age is what we all want.”
Ready to make feedback simpler?
Start your free trial and see how easy it is to collect one-click customer feedback with Customer Thermometer.
Talk to our teamFrequently asked questions
What is the best alternative to SimpleSat? +
If you’re looking for a simple, easy alternative to SimpleSat, Customer Thermometer is a great option. It makes it easy to collect customer feedback with one-click surveys, with flexible customization, powerful reporting and integrations with the tools your team already uses.
How does Customer Thermometer compare with SimpleSat? +
Both Customer Thermometer and SimpleSat make collecting customer feedback simple. Customer Thermometer focuses on making the experience as effortless as possible, with genuine one-click feedback, highly customizable surveys, ready-to-use reporting and friendly support from our Ministry of Magic team.
Can I switch from SimpleSat to Customer Thermometer? +
Absolutely. If you’re thinking about moving from SimpleSat, our team can help make the switch as straightforward as possible. We’ll help you get set up, recreate your surveys and make sure you’re ready to start collecting feedback with Customer Thermometer.
What integrations does Customer Thermometer support? +
Customer Thermometer works with a wide range of tools, including Salesforce, Zendesk, ServiceNow, ConnectWise and Microsoft Outlook, as well as many many other platforms. You can also use HTML, APIs and webhooks to bring Customer Thermometer feedback into your existing workflows.
Does Customer Thermometer support CSAT and NPS? +
Yes. Customer Thermometer supports both CSAT and NPS, so you can measure customer satisfaction and track customer loyalty.
Can Customer Thermometer surveys be embedded in email signatures? +
Absolutely. You can add one-click Customer Thermometer surveys directly to email signatures, making it easy to collect feedback from everyday customer interactions.
Is Customer Thermometer suitable for MSPs and IT service desks? +
Customer Thermometer is designed for all teams, including MSPs and IT service desks that want to collect quick feedback after support interactions and track customer satisfaction over time.
How quickly can I set up Customer Thermometer? +
You can get started in minutes. Create your survey, customize it to match your brand and start collecting customer feedback without a lengthy setup process.