Add Customer Thermometer 1-click surveys to Freshdesk on ticket closure or within threads. Customers click a customizable icon and leave a comment. Be alerted in real time to issues, and direct feedback straight back into Freshdesk, or systems such as MS Teams or Slack. No developers needed.
Are you struggling to gauge customer satisfaction from your tickets, with frustratingly low response rates from the native survey function?
After resolving a ticket, your clients will receive an email generated by Freshdesk. Our integrated rating buttons will be included at the end of the message and the customer can rate the IT support agent with just one click.
Replace the boring “click to answer survey” links with our customizable 1-click feedback icons – customers love them. Ask for ratings directly from a triggered email, during a thread, or on ticket closure.
And what happens when customers click?
Customers are taken to a landing page where they can leave a further comment. Customize them as much as you like – add branding and push happy customers to online review sites.
See your responses in our out-of-the-box reporting, from leaderboards and TempTrackers to NPS and real-time comment feeds.
Push your feedback into Slack, MS Teams, BrightGauge, and plenty of others. See your reporting where you need it, so you can take action immediately.
The market leader in engaging feedback
Powerful yet simple, our full NPS feedback solution allows you to choose your own icons, questions, and reporting.
Customer loyalty is measurable on a day-to-day basis, with icons embedded into every interaction and unhappy customers identifiable in real-time.
You’ll get actionable feedback in real-time, so you can rate and mentor your support agents and prevent poor service in future, respond to customers and address problems before they become out of hand, and view trends and analyze reports so you can track progress.
Show your team’s hard work off to stakeholders and prospects with superwidgets showing your CSAT or NPS score amongst others. See a live stream of comments trackable to the agent, recipient and ticket, and push this data into Slack, MS Teams, and many more.
We pride ourselves on offering excellent customer service as we know this means our customers can get the best out of our software. It’s our goal to be the world’s best company to work with and for, which we are over the moon to see reflected in our award-winning support team.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services
gmail
Outlook
Salesforce
BrightGauge
Slack
