What is a credit?
The boring, but important bits
Do I have to sign a long term contract?
No. Customer Thermometer is a pay-monthly service. There are no contracts or commitments, you will simply be charged monthly via your credit card.
If you don’t need new credits for a while, you can choose our “At the Beach” plan ($9/month) to retain and view your account data until you need new credits again.
You can also upgrade or downgrade or cancel your account at any time.
Will I be charged VAT?
If you are outside of the EU, no VAT will ever be applied. The prices you see on our pricing page are the prices you will be charged.
Customer Thermometer LLP is VAT registered in the UK and to comply with EU VAT regulations, we are legally obliged to apply VAT to our invoices at the prevailing rate of the country of the purchaser.
For all UK users – regardless of your VAT status, we will apply VAT to your invoice.
For all EU-based users (except those in the UK): If you supply your VAT number at the time of purchase, via the “Update Details” screen, no VAT will be applied to each monthly invoice. If no VAT number is supplied – VAT will automatically be added.
The VAT amount will be shown on each invoice, in your local currency.
Do my credits expire if I don’t use them?
If you don’t use your credits during a month, they will roll over. We allow accounts to hold a maximum of double the monthly plan at any one time. At this point, no more will be added at the end of each monthly cycle, until there is space for more to be allocated.
So, for example, if you are signed up to the 200 credits/month account, we will allow you to hold a maximum of 400 credits in your account at any one time.
What’s the difference in pricing between using Embedded and Email Thermometers?
Embedded Thermometers and Outlook signature Thermometers are sent by 3rd party applications (Salesforce, Zendesk or Outlook for example) and credits are only debited from your balance when a survey is responded to. Email Thermometers are sent by us and credits are debited from your balance each time a survey is sent. You get use both options simultaneously in your account.
Tell me more about credits
Sending an Email Thermometer uses one credit… so if you send a Blast to 20 recipients, you will use 20 credits from your monthly account.
Receiving a response from an Embedded Thermometer or an Outlook / Gmail footer uses one credit… ie if your helpdesk application (Such as Zendesk or Desk.com) sends 100 support emails with feedback buttons embedded in your footer and you receive 60 clicks, you will only use 60 credits. You will not use credits sending Embedded or Outlook Thermometers.
Credits will be applied to your account on a monthly basis at the time you are billed.
Credits rollover each month up to a maximum of twice your subscription level.
Need more convincing?
Why not send yourself a test Email Thermometer?
Watch your inbox in the next couple of minutes and don’t forget to click a response!