All Features

Compare us! A full list of Customer Thermometer features

CREATE

Email send capability by CSV or trigger via our API
Embed in any of 50+ integrations, many with 2-way integrations/writebacks
Link directly back to the ticket or case you’ve received feedback on from within CT
HTML embed method enables you to send from any cloud app that can carry HTML email
Context sensitive landing pages
Mobile responsive landing pages
Choose to capture comments on landing pages
Customize landing pages: tailor all the text, add your logo, customize the colour to match branding, add clickable images to promote certain messages
Prompt agents to initiate customer follow-ups where applicable

Block recipients from responding multiple times
Add social icons to landing pages to drive online reviews
Response-sensitive appearance of social icons
Carry custom fields through from your 3rd party application to route comments and feedback to the right place
Delete accidental responses
Email Thermometers additional features:
- Set your survey(s) to send at a specified time
- Lock responses after a certain time
- Reminder survey function for non-responders
- Master lists feature for managing CSV uploads
- Unsubscribe management features

Full out-of-the-box reporting suite
Mission control real-time dashboard
Personalizable Ribbon Reporting to ‘pin’ the mini-reports that matter to you
CSAT & NPS trend analysis
Geolocation of responses in real-time and live comment stream
Breakdown per survey, see responses by response type and comment
NPS reporting
Target setting dashboard
TempTrack: track person and domain responses over time
Leaderboards for best performing employees, teams, products, service centers
Superwidget/individual agent views
CSAT Drivers reporting
Comment cloud and analysis by type
Schedule daily and/or weekly email reports
Integrations with BrightGauge and other BI and MI dashboards
Email Alerts for any/all responses and comments
Full CSV Exports for any/all data
A range of widgets to display privately or publicly across a range of response data
SOAP/REST API
Webhooks allow you to easily trigger actions inside other apps
Slack integration: see customer comments and feedback in Slack in real time
Teams integration: see customer comments and feedback in Teams in real time
Track Closed Loop ‘Loop Landscape’
Apply Closed Loop data to service management compliance

Ready to get going?
Get in touch or create a free account.