Every business makes mistakes. Fixing them is what matters to customers. Our survey tool can alert you in real time to unhappy customers, or direct the feedback into Teams, Slack and more. Total simplicity, yet complete flexibility.
Asking people to complete a survey is a kind of favor. If you’re responsible for IT, in either a helpdesk or externally-facing capacity, getting customer feedback can be tough.
With customer experience now such a major competitive advantage, give your customers the chance to tell you how you are doing in real time, in a way that’s convenient for them. Today’s fast paced world is making long ’20 question’ surveys obsolete.
Customer Thermometer’s customer satisfaction survey is unique, brandable, engaging and gets results. It’s the antidote to long surveys; customers love using it.
The market leader in engaging feedback
Gain useful and actionable feedback with metrics ranging from CSAT and NPS to TempTracking and league tables. View or export your data to use it how you choose, see a live comment stream and the geolocation of responses, track targets and schedule reports for when you need them. Not only this, but you can use webhooks to trigger actions inside other apps, and we offer many integrations to write back your data into your system.
Because of our hard work, we’re very pleased to say that we’ve grabbed a few awards over the years. We value good – magical – customer service so much that our support team have been nicknamed ‘the Ministry of Magic’! We want every customer to get the best from our software and to feel supported along the way, and it’s our goal to be the world’s best company to work with and for.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of services
gmail
Zendesk
Salesforce
ServiceNow
ConnectWise
Ready to get started?
