Never lose another customer.
The IT customer satisfaction survey which proactively alerts you to unhappy customers.

The customer satisfaction survey which really works

Send our one click IT satisfaction survey your way

Just create your survey
Choose ratings, icons, smileys
Match with your brand
Upload your list of contacts to send to
Add any associated data

Send it out from our app
and see responses in real time

Decide what to ask
Choose icons, rating stars or smileys
Edit your landing page to match your brand
Embed our microsurvey into your emails your CRM, helpdesk or ITSM send

Get feedback from your users without bothering them with a separate email

Create your email signature survey
using our simple service
Choose your 1-click icons
Customize a simple comment capture page
Add the survey into your email footer

The simplest way to get feedback about the emails your team sends

Hitech Computers - another happy customer

“The response rate is around 80%. That’s not something we’ve experienced with the previous ConnectWise surveys that we’ve used.”

Richard Raue, President, HiTech Computers.

Customer Thermometer is a 1-click email feedback tool
which really works for IT support

Asking people to complete a survey is a kind of favor.

If you’re responsible for IT, in either a helpdesk or externally-facing capacity, getting customer feedback can be tough.

If they have had IT issues, the last thing they want to do is spend more time filling in an survey in a complex IT satisfaction tool.

They are already behind in their work and want to crack on.

But you need their feedback to deliver an excellent service.

Find out why our service is changing the game by sending yourself a Thermometer survey right now.

Experience a survey for yourself:

We play nicely with all of these apps and many more.

Total simplicity, yet complete flexibility

Helpdesk ticket surveys

1-click Embedded Thermometer example within a helpdesk ticket email

Outlook signatures

Example email signature survey with 4 icons

Gmail signatures

Monthly pulse email surveys

100’s of leading IT support companies & depts have swapped
to Customer Thermometer for their IT customer satisfaction tool

Songkick - another happy Customer Thermometer customer

Dollar Shave Club - another happy Customer Thermometer customer

Zopa - another happy Customer Thermometer customer

Sonos - another happy Customer Thermometer customer

BT - another happy Customer Thermometer customer

Remax - another happy Customer Thermometer customer

Anyperk - another happy Customer Thermometer customer

Here’s how powerful Customer Thermometer
is behind the scenes…

1-click feedback you can use

Every business makes mistakes. Fixing them is what matters to customers.

With our 1-click survey – you will know exactly who is giving you feedback.

So you can instantly follow up with that customer and put things right again.

Today’s fast paced world is making long ’20 question’ surveys obsolete.

Get actionable insight using Customer Thermometer. You’ll never lose another customer.

Satisfaction ratings happiness factor dashboard

Hear from more customers

Most customers actually want to tell you how you did. But long surveys take too long out of their day.

Instead, why not ask the question that really matters:
“How did we do for you today?”

When your customer has clicked, they can leave a comment too.

It takes a customer seconds to answer. And you can be alerted to negative feedback in real time via email or mobile alert.

“We implemented Customer Thermometer just days ago and have already received over 60 pieces of feedback!
We couldn’t be happier…”

Creative Technology Solutions

VIEW FEATURES

Like what you see?

Choose an option or grab a trial below.

SEE A DEMO

Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.

No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
Fully functional account
Start sending surveys which get results, in the next 10 minutes.
Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.

Get in touch We're here to help

Got a question, need a demo? Our Ministry of Magic support team will be back to you right away.

Never lose another customer.
The IT customer satisfaction survey which proactively alerts you to unhappy customers.

Send our one click IT satisfaction survey your way

Customer Thermometer is a 1-click email feedback tool
which really works for IT support

Experience a survey for yourself:

We play nicely with all of these apps and many more.

Total simplicity, yet complete flexibility

Helpdesk ticket surveys

Outlook signatures

Gmail signatures

Monthly pulse email surveys

100’s of leading IT support companies & depts have swapped
to Customer Thermometer for their IT customer satisfaction tool

Here’s how powerful Customer Thermometer
is behind the scenes…

1-click feedback you can use

Hear from more customers

Like what you see?

Choose an option or grab a trial below.

Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.

No credit card required

Fully functional account

Be prepared for your response rate

Helpful links

Survey types

Recent thinking

Test a Thermometer

Never lose another customer. The IT customer satisfaction survey which proactively alerts you to unhappy customers.

Send our one click IT satisfaction survey your way

Customer Thermometer is a 1-click email feedback tool which really works for IT support

Experience a survey for yourself:

We play nicely with all of these apps and many more.

Total simplicity, yet complete flexibility

Helpdesk ticket surveys

Outlook signatures

Gmail signatures

Monthly pulse email surveys

100’s of leading IT support companies & depts have swapped to Customer Thermometer for their IT customer satisfaction tool

Here’s how powerful Customer Thermometer is behind the scenes…

1-click feedback you can use

Hear from more customers

Like what you see?

Choose an option or grab a trial below.

Your first 10 surveys are on us. Get an account and send your first Thermometer in just minutes.

Helpful links

Survey types

Recent thinking

Test a Thermometer

Never lose another customer.
The IT customer satisfaction survey which proactively alerts you to unhappy customers.

Customer Thermometer is a 1-click email feedback tool
which really works for IT support

100’s of leading IT support companies & depts have swapped
to Customer Thermometer for their IT customer satisfaction tool

Here’s how powerful Customer Thermometer
is behind the scenes…

Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.