
Numeric Eight puts employee wellbeing first and hits top NPS scores with Customer Thermometer
A clever and distinct business idea requires just as much hard work and ingenuity to deliver on it. So when Sydney-based Trudi Yip started out 15 years ago with a new concept for the centuries-old practice of bookkeeping, it was with a mission…

Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback
At its heart, managed IT service provider (MSP) Grant McGregor is all about solving problems and creating better, safer places for their customers to work.
This focus on business outcomes rather than just bits and bytes comes from 20 years…

PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback
UK back-up power specialists PPSPower have been energized by the surge in customer feedback gained from using Customer Thermometer and Exclaimer together. Having switched from long-form questionnaires to embedded 1-click email surveys, the company…

Paving the Way to Customer Experience Excellence with Tobermore
As a manufacturer, Tobermore is committed to quality, performance, innovation and sustainability. But the same commitment is true of its approach to customers. Tobermore’s vision is to “create beautiful spaces by producing world-class products…

ParentPay Passes CSAT Exam With Flying Colors
Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…

Fond: Employee engagement specialists
Fond Technologies, Inc. is recognised around the world for being the company that helps organizations create a culture where employees love to work. Its employee rewards and recognition platform is trusted by leading brands, such as Visa, Salesforce…

How TOOTRiS Uses Customer Feedback as a Springboard Into Deeper Customer Engagement
Everybody loses when parents can’t get access to good childcare for their kids. Young children miss out on crucial early years education while parents – women especially – are compelled to withdraw from the workforce; diminishing their…

How MasteryPrep is raising the bar in feedback excellence
College prep is a serious business, especially in the US. However, only one in four students score college-ready on the ACT (The ACT is a standardized test used for college admissions in the United States)
For low-income and minority students,…

CMI setting the bar for MSP helpdesk support
NewCMI Ltd, known simply as CMI, has become renowned in the UK for helping businesses to grow through innovative IT and dependable support. The company has enjoyed phenomenal growth – it now boasts 100+ employees and a client base of 400+…

How Allen Associates succeeded by putting service over sales
The recruitment sector is renowned as being an incredibly tough market. The industry is huge, with estimates outlining it’s now worth over £35 billion to the UK economy. However, it’s also very crowded. It’s estimated that the number…

Putting customers at the heart of phs Compliance’s service
Since its formation in 1991, phs Compliance has enjoyed substantial growth. It is now a major provider of property and facilities management services, employing over 500 people and delivering over 14 million compliance inspections across 35,000…
