Customer Case Studies

We’re proud to work with some incredible companies and people here at Customer Thermometer. Our client case studies are testament to how effective our survey product is. Customer Thermometer’s founder often says that ‘bad businesses don’t use Customer Thermometer’ and it’s very true… only the best companies want more customer feedback because they are the ones who want to constantly up their game.

In this section you’ll find customer case studies describing the many different types of feedback that our customers solicit using the service. Companies ranging from BT and Gigmasters through to Vanarama and AnyPerk describe their customer and employee successes in the range of case studies contained in this area.

Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback

At its heart, managed IT service provider (MSP) Grant McGregor is all about solving problems and creating better, safer places for their customers to work. This focus on business outcomes rather than just bits and bytes comes from 20 years…

PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback

UK back-up power specialists PPSPower have been energized by the surge in customer feedback gained from using Customer Thermometer and Exclaimer together. Having switched from long-form questionnaires to embedded 1-click email surveys, the company…
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Paving the Way to Customer Experience Excellence with Tobermore

As a manufacturer, Tobermore is committed to quality, performance, innovation and sustainability. But the same commitment is true of its approach to customers. Tobermore’s vision is to “create beautiful spaces by producing world-class products…
ParentPay CSAT
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ParentPay Passes CSAT Exam With Flying Colors

Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…

Fond: Employee engagement specialists

Fond Technologies, Inc. is recognised around the world for being the company that helps organizations create a culture where employees love to work. Its employee rewards and recognition platform is trusted by leading brands, such as Visa, Salesforce…
Tootris customer satisfaction
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How TOOTRiS Uses Customer Feedback as a Springboard Into Deeper Customer Engagement

Everybody loses when parents can’t get access to good childcare for their kids. Young children miss out on crucial early years education while parents – women especially – are compelled to withdraw from the workforce; diminishing their…
How MasteryPrep raised the bar in feedback excellence
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How MasteryPrep is raising the bar in feedback excellence

College prep is a serious business, especially in the US. However, only one in four students score college-ready on the ACT (The ACT is a standardized test used for college admissions in the United States) For low-income and minority students,…
cmi case study

CMI setting the bar for MSP helpdesk support

NewCMI Ltd, known simply as CMI, has become renowned in the UK for helping businesses to grow through innovative IT and dependable support. The company has enjoyed phenomenal growth – it now boasts 100+ employees and a client base of 400+…
allen associates customer experience case study survey

How Allen Associates succeeded by putting service over sales

The recruitment sector is renowned as being an incredibly tough market. The industry is huge, with estimates outlining it’s now worth over £35 billion to the UK economy. However, it’s also very crowded. It’s estimated that the number…
phs Compliance csat case study
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Putting customers at the heart of phs Compliance’s service

Since its formation in 1991, phs Compliance has enjoyed substantial growth. It is now a major provider of property and facilities management services, employing over 500 people and delivering over 14 million compliance inspections across 35,000…
CMD covid pulse feedback survey case study
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How CMD is using pulse surveys to stay connected during the pandemic

Lands End CSAT
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Retailer Lands’ End shares its success using Customer Thermometer

“We have been completely blown away by the results of using Customer Thermometer. In the first 3 months, we had x6 times the number of responses we hoped for. Not only that, the customer satisfaction level is awesome – a real validation…