
What’s new in 2021 so far? A rundown of the latest Customer Thermometer updates and features
It’s been a tough period for so many people, but we’re excited and optimistic about what the rest of 2021 has in store. We’re as determined as ever to support our customers with loads of useful new features and integration capabilities.
We’ve…

How to do employee engagement in 2021
Few predicted ‘the Covid effect’ would last beyond a few weeks. Teams have been scattered into remote corners, disrupting the employee engagement that’s physically possible.
Workplaces may not resemble their 2019 selves for years, or…

The Ultimate Guide to MSP Customer Success

5 Homeworking Cybersecurity Tips for CS and CX Teams
Enjoying the many virtues of living and working in a digital age means keeping your wits about you; avoiding a panoply of cyber threats from malware and spam to extortion and theft.
And so it is with the situation that many customer service…

CX Megatrends: What’s Driving The New Next
The pandemic has accelerated trends that were already bubbling away under the surface.
We reviewed the pandemic reports of some of the world's leading consultancies, agencies and analysts to dig out the statistics and quotes that show how…

How TOOTRiS Uses Customer Feedback as a Springboard Into Deeper Customer Engagement
Everybody loses when parents can’t get access to good childcare for their kids. Young children miss out on crucial early years education while parents – women especially – are compelled to withdraw from the workforce; diminishing their…

7 ways to engage with the ‘new normal’ customer
It wasn’t so long ago when you had never before uttered the words “social distancing” and polite opinion considered the wearing of face masks in public somewhat eccentric. You don’t need me to tell you how much the world has changed.
What’s…

How CMD is using pulse surveys to stay connected during the pandemic

CMI setting the bar for MSP helpdesk support
NewCMI Ltd, known simply as CMI, has become renowned in the UK for helping businesses to grow through innovative IT and dependable support. The company has enjoyed phenomenal growth – it now boasts 100+ employees and a client base of 400+…

How Allen Associates succeeded by putting service over sales
The recruitment sector is renowned as being an incredibly tough market. The industry is huge, with estimates outlining it’s now worth over £35 billion to the UK economy. However, it’s also very crowded. It’s estimated that the number…

Fond: Employee engagement specialists
Fond Technologies, Inc. is recognised around the world for being the company that helps organizations create a culture where employees love to work. Its employee rewards and recognition platform is trusted by leading brands, such as Visa, Salesforce…

Putting customers at the heart of phs Compliance’s service
Since its formation in 1991, phs Compliance has enjoyed substantial growth. It is now a major provider of property and facilities management services, employing over 500 people and delivering over 14 million compliance inspections across 35,000…