Customer Case Studies

We’re proud to work with some incredible companies and people here at Customer Thermometer. Our client case studies are testament to how effective our survey product is and we’re very proud. Customer Thermometer’s founders often say that ‘bad businesses don’t use Customer Thermometer’ and it’s very true… only the best companies want more customer feedback because they are the ones who want to constantly up their game.

In this section you’ll find customer case studies describing the many different types of feedback that our customers solicit using the service. Companies ranging from BT and Gigmasters through to Lloyds Register and AnyPerk describe their customer and employee successes in the range of case studies contained in this area.

Hivelocity case study
, , , , , , , , , , , , ,

How Hivelocity delivers ultimate customer centricity

When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service. Today, with 70,000 square…
Highpoint Networks MSP case study

High Point Networks: a VAR delivering exceptional customer service

High Point Networks has staked its reputation on delivering great customer service in a complex and competitive marketplace. It uses Customer Thermometer to gain an accurate, reliable picture of how customers are really feeling. Helping business…
Victorian Plumbing customer excellence
, , , , , , , , , ,

Customer excellence using feedback at Victorian Plumbing

Victorian Plumbing is one of the UK's largest online retailers of branded and in-house designed bathrooms and accessories. Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone…
the 20 online survey
, , , , , , , , , , ,

How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential

The fastest online survey in the West In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market. By using customer feedback from the very heart of its interactions with customers, The…
feedback customer service
, , , , , , , , , ,

Getting feedback on customer service, a case study

Getting feedback on customer service is notoriously challenging. Customers are busy and don't often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service. Tell…
tech support survey
, , , , , , , ,

How our tech support survey helps this MSP keep its customers

Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years. We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using…
How was our service today with four icons

NYC International law firm relies on Customer Thermometer for internal feedback

A major NYC-based international law firm uses Customer Thermometer to get internal feedback on its Word Processing team’s performance from across its departmental customers. The Word Processing team operates globally and comprises 50 people.…
Helix Sleep
, , , , , , , , , ,

Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers,…
survey software advantage technologies
, , , , , , , ,

Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies is an IT Managed Services Provider based in Michigan, USA. The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years. Josh…
vanarama customer service case study
, , , , , , , , , , , , , ,

How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…
Marin Software Customer Thermometer case study
, , , , , , , , ,

How Marin Software obtains actionable customer feedback

The need to understand what customers were thinking is what brought Marin Software to Customer Thermometer, to supercharge their survey workflow. Marin provides an innovative advertising platform that helps organizations harness and unify…
customer testimonials feather in circle
, , , , , , , ,

How we source our high converting customer testimonials

“It’s super easy to set up and it really saved us a lot of time, and definitely a lot of money. I’m very pleased.” That’s a quote from just one of our many flattering customer testimonials. Sounds much better coming from them instead…