Customer Case Studies

We’re proud to work with some incredible companies and people here at Customer Thermometer. Our client case studies are testament to how effective our survey product is and we’re very proud. Customer Thermometer’s founders often say that ‘bad businesses don’t use Customer Thermometer’ and it’s very true… only the best companies want more customer feedback because they are the ones who want to constantly up their game.

In this section you’ll find customer case studies describing the many different types of feedback that our customers solicit using the service. Companies ranging from BT and Gigmasters through to Lloyds Register and AnyPerk describe their customer and employee successes in the range of case studies contained in this area.

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How to create a satisfaction survey in 2019

It’s never too late to tune-up your customer satisfaction tactics. And when it comes to satisfaction surveys, 2019 is going to demand some new thinking so that your organization gets maximum value from its customer insights.We’ve taken…
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PLATF9RM talks co-working customer satisfaction

Co-working, shared office spaces seem to be springing up everywhere. The good ones are designed to cater for entrepreneurs, remote workers and freelancers searching for a vibrant working environment.The very best – like PLATF9RM in Brighton…
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Customer Thermometer's Slack integration is here!

We are thrilled to announce our wonderful Slack integration today.Connecting Customer Thermometer and Slack couldn't be easier.It's simply a matter of clicking the button to connect the two, and then choosing which thermometers you'd…
customer feedback examples
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41 customer feedback examples

Most organizations would do anything for that extra ounce of customer feedback. The added insights that sharpen competitive advantage and ensure they remain as relevant as possible in a changing world.The good news is that there are many…
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Customer survey challenge

Take the Customer Survey Challenge Benchmark your current approach against CSAT survey best practice To improve your customer surveys, remove biases and get bigger response rates, you need to understand where you’re currently at.This…
customer support satisfaction monitoring
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Pan Pac 'Logs' Support Satisfaction Monitoring

Pan Pac Forest Products Ltd is New Zealand’s leading specialist in sustainable forest products, processing 1.5 million tonnes of logs per year into pulp, lumber and cut logs.Managing forests, felling trees and processing thousands of tonnes…
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How customer feedback drives the Glossier phenomenon

We are honored to count the wonderful makeup and skincare brand Glossier as one of our customers.We are constantly inspired by their customer experience approach, and have researched various interviews, articles and consumer posts to bring…
Hivelocity case study
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How Hivelocity delivers ultimate customer centricity

When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service.Today, with 70,000 square…
Highpoint Networks MSP case study

High Point Networks: a VAR delivering exceptional customer service

High Point Networks has staked its reputation on delivering great customer service in a complex and competitive marketplace. It uses Customer Thermometer to gain an accurate, reliable picture of how customers are really feeling. Helping business…
Victorian Plumbing customer excellence
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Customer excellence using feedback at Victorian Plumbing

Victorian Plumbing is one of the UK's largest online retailers of branded and in-house designed bathrooms and accessories.Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone…
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How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential

The fastest online survey in the West In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market.By using customer feedback from the very heart of its interactions with customers, The…
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Getting feedback on customer service, a case study

Getting feedback on customer service is notoriously challenging.Customers are busy and don't often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service. Tell…