Customer Case Studies

We’re proud to work with some incredible companies and people here at Customer Thermometer. Our client case studies are testament to how effective our survey product is and we’re very proud. Customer Thermometer’s founders often say that ‘bad businesses don’t use Customer Thermometer’ and it’s very true… only the best companies want more customer feedback because they are the ones who want to constantly up their game.

In this section you’ll find customer case studies describing the many different types of feedback that our customers solicit using the service. Companies ranging from BT and Gigmasters through to Lloyds Register and AnyPerk describe their customer and employee successes in the range of case studies contained in this area.

tech support survey
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How our tech support survey helps this MSP keep its customers

Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years.We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using…

NYC International law firm relies on Customer Thermometer for internal feedback

A major NYC-based international law firm uses Customer Thermometer to get internal feedback on its Word Processing team’s performance from across its  departmental customers.The Word Processing team operates globally and comprises 50…
Helix Sleep
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Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes.In order to ascertain the ideal mattress for customers,…
survey software advantage technologies
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Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies is an IT Managed Services Provider based in Michigan, USA.The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years.Josh…
vanarama customer service case study
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How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…
Marin Software Customer Thermometer case study
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How Marin Software obtains actionable customer feedback

The need to understand what customers were thinking is what brought Marin Software to Customer Thermometer, to supercharge their survey workflow.Marin provides an innovative advertising platform that helps organizations harness and unify…
customer testimonials
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How we source our high converting customer testimonials

“It’s super easy to set up and it really saved us a lot of time, and definitely a lot of money. I’m very pleased.” That’s a quote from just one of our many flattering customer testimonials. Sounds much better coming from them instead…
Indeed Prime is directly targeted to address the growing need for technical talent in a variety of industries.

Indeed Prime's Candidate Satisfaction Survey

Indeed Prime recently launched with a whole new approach to their candidate satisfaction survey. We interviewed Crystal Zilliox, Manager of the Indeed Prime Talent Services Team, to find out more ... Indeed Prime is an exclusive service…
telco customer survey
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How Infiniti Telecommunications monitors CSAT across its units and partners

Infiniti Telecommunications is an Australia-wide telecommunications company. It provides telephony systems to small, medium, and large businesses and delivers ongoing customer support post-sale as well.Customer Thermometer has become…

How ParcelPoint uses Customer Thermometer to win new business

Customer Thermometer has customers in all corners of the world.In the last 30 days, Thermometer surveys have been responded to in 173 countries in fact. Something we’re incredibly proud of.On my recent trip to Australia (where I observed…
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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries.HiTech Computers recently added the Customer…
Remax customer satisfaction survey case study
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Why this RE/MAX Realtor® chose Customer Thermometer

Customer Thermometer has been and always will be an online business - which means much of our communication with customers and prospects is also online, via chat and email.Both the founders of the service and our Ministry of Magic go out…