Customer Case Studies

We’re proud to work with some incredible companies and people here at Customer Thermometer. Our client case studies are testament to how effective our survey product is. Customer Thermometer’s founder often says that ‘bad businesses don’t use Customer Thermometer’ and it’s very true… only the best companies want more customer feedback because they are the ones who want to constantly up their game.

In this section you’ll find customer case studies describing the many different types of feedback that our customers solicit using the service. Companies ranging from BT and Gigmasters through to Vanarama and AnyPerk describe their customer and employee successes in the range of case studies contained in this area.

How Lloyds Register surveys its unsuccessful candidates

How Lloyds Register surveys its unsuccessful candidates

Every year, Lloyds Register (LR) interviews thousands of candidates for roles available globally in its energy, marine, rail and consulting divisions. Given the scarcity of top talent in these fields, it’s crucially important to LR that,…
How to create a candidate survey

How to create a candidate survey – a case study

It's more important than ever to make sure that the candidates you interview have a great experience. This candidate survey case study explains how a global business is using candidate surveys to ensure their candidate experience is outstanding…
Reasons Why You Should present customer thermometer to boss

Presenting Customer Thermometer to your boss or board

If you've discovered Customer Thermometer for the first time, and you need to present the service to your boss, or management team, here's everything you need. We've previously written about 10 good reasons to choose us, however in this article…

Training satisfaction surveys with Administrate

We were delighted to welcome training management software vendor Administrate as a customer recently. After Administrate had used Customer Thermometer for a few months, we realised there was a good degree of synergy between the two applications.…
BT case study
, , ,

Customer case study: Why BT Conferencing uses Customer Thermometer

BT Conferencing (part of the previously named British Telecom in the UK) counts nearly a quarter of the Fortune 100 amongst its customers. Some of their customers use up to 70 million minutes per month of conferencing time, so it's critical…

Moonfruit recommends Customer Thermometer

Moonfruit is one of the world's largest website / shop building services. The company is passionate about customer "happiness". With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure…

Learning from our customers – The introductory email

In our resources section, we talk about the importance of letting your customers (or employees) know that you're about to start using Customer Thermometer (on a regular basis). No one likes surprises and if you let people know what's coming,…

BIBO endorses Customer Thermometer

how bibo's use our customer service surveys We're delighted to announce another customer who is happy to go on record to say great things about Customer Thermometer. Dani Sanders, BIBO's customer services officer has been using Customer…

BIBO – the water dispenser company talk about their Customer Thermometer experiences

We love constructuve user feedback BIBO is the new watercooler company on the block - they like to do things differently and excel at customer service - as it's one of their differentiators in a highly competitive marketplace. And guess what?…