1) ADD YOUR BUTTONS TO INTERCOM
Ask one important question
Choose your rating icons / use your own
Get feedback when you choose –
DURING and/or after a specific interaction
2) CUSTOMERS SEND YOU FEEDBACK
Create custom landing pages
Add a comment box to expand their feedback
Trackable responses and associated data
Improve your service using the data
3) ANALYSE AND ITERATE
Identify good practice and educate your support team
Respond to customer feedback in real time
View trends and download insightful reports
Let your customers rate your services fast and efficiently.
Simple, straight forward and mobile friendly rating buttons embedded in your Intercom email workflows.
Receive your customers’ feedback instantly on your dashboard.
Embed the rating buttons within the email you send
Improve your response rate allowing the user to give feedback without sending them outside your platform
Create a custom landing page that thanks recipients for their feedback . Upload your own company logo and thank you copy
Export you customers’ replies and ratings to share with your support team and company members
Choose the most relevant question for you. Customers feel more inclined to give feedback if it’s less time-consuming
Browse our rating buttons library and embed the design that you think it’s best for your brand
Create unique feedback paths for different parts of your workflow – catering for foreign language
Get alerts on your mobile phone when a customer gives you feedback
Improve your service with a data-driven approach. Identify trends and progress with the feedback you collect
Find out more about Customer Thermometer 1-click surveys and how to start collecting valuable feedback.
Do you have a Customer Thermometer account and want to start using it with Intercom? Click below.
Find our full integrations list and start using Customer Thermometer with other CRMs and web applications
