Get instant, trackable customer feedback from your OTRS tickets. Customers simply click to leave a rating and can also leave a comment. Be alerted in real time to unhappy customers, or direct the feedback into Teams, Slack and more.
Time is key for your customers. Your chances of getting feedback from a customer decrease the longer it takes for them to give you their feedback. 1-click surveys are the fastest way and will ensure higher response rates.
Support tickets can be rated directly from an automatic email. Let your customers answer within the ticket. No need to click on a link to take a survey.
Customer Thermometer’s Outlook signature survey is unique, brandable, engaging and gets results. It’s the antidote to long surveys; customers love using it.
And what happens when customers click?
They leave a comment on a brandable, context-sensitive landing page. It can even help you drive positive online reviews!
You see a real-time set of out of the box reports detailing how your team is performing.
The market leader in engaging feedback
Gain useful and actionable feedback with metrics ranging from CSAT and NPS to TempTracking and league tables. View or export your data to use it how you choose, see a live comment stream and the geolocation of responses, track targets and schedule reports for when you need them. Not only this, but you can use webhooks to trigger actions inside other apps, and we offer many integrations to write back your data into your system.
Because of our hard work, we’re very pleased to say that we’ve grabbed a few awards over the years. We value good – magical – customer service so much that our support team have been nicknamed ‘the Ministry of Magic’! We want every customer to get the best from our software and to feel supported along the way, and it’s our goal to be the world’s best company to work with and for.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services