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1) EMBED ICONS INTO PULSEWAY PSA
Ask the right question
Choose the icons to match your business
Implement in under an hour
and test us for free
2) GET FEEDBACK IN IN REAL TIME
Capture ratings and comments via branded,
customised acknowledgement pages
Ratings include ticket number, agent and other data fields of your choosing
3) TAKE ACTION!
Write ratings onto the Pulseway PSA ticket
Respond to issues in real time
Track company progress and continuously improve your team
Ask for feedback from your customers each time you close a ticket (and during if you’d prefer). With our unique 360 feedback loop, when a rating and/or comment is received, view them directly from within the Pulseway PSA ticket screen.
Trigger Pulseway workflows when a rating type comes in:
Reward or coach your staff on their performance.
Hitech Computers, Louisiana,USA
We believe in simplicity, but provide huge flexibility.
Follow the simple process to feedback nirvana…