Get CSAT from your Pulseway PSA tickets

Customize your 1-click feedback survey and add to threads or on ticket closure.

Simple to implement. Be up and running in an hour.

1) EMBED ICONS INTO PULSEWAY PSA

Ask the right question
Choose the icons to match your business
Implement in under an hour
and test us for free

2) GET FEEDBACK IN IN REAL TIME

Capture ratings and comments via branded,
customised acknowledgement pages
Ratings include ticket number, agent and other data fields of your choosing

3) TAKE ACTION!

Write ratings onto the Pulseway PSA ticket
Respond to issues in real time
Track company progress and continuously improve your team

Embed 1-click icons inside your ticket notifications

_______

Ask for feedback from your customers each time you close a ticket (and during if you’d prefer). With our unique 360 feedback loop, when a rating and/or comment is received, view them directly from within the Pulseway PSA ticket screen.

Trigger Pulseway workflows when a rating type comes in:

Notify a supervisor of a poor rating
Change a ticket’s status
Reopen a ticket

Reward or coach your staff on their performance.

Just some of our 1000’s of very happy users

Songkick - another happy Customer Thermometer customer

Dollar Shave Club - another happy Customer Thermometer customer

Zopa - another happy Customer Thermometer customer

Sonos - another happy Customer Thermometer customer

BT - another happy Customer Thermometer customer

Remax - another happy Customer Thermometer customer

Anyperk - another happy Customer Thermometer customer

With no native feedback solution,
Customer Thermometer is the ONLY way
to get Pulseway ticket ratings.

“The response rate is around 80%.

That’s not something we’ve experienced with the previous surveys that we’ve used.

The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”

Hitech Computers, Louisiana,USA

Find out more about our features

We believe in simplicity, but provide huge flexibility.

Features

Get the set up details

Follow the simple process to feedback nirvana…

User Guide

Ready to test us out? Set up a free account.
You’ll be watching results come in, within the hour.

By creating an account, you agree to our terms & privacy policy.

No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
Fully functional account
Start sending surveys which get results, in the next 10 minutes.
Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.

Customer Thermometer Live Demo

Best webinar platform for customer success

Get CSAT from your Pulseway PSA tickets

Customize your 1-click feedback survey and add to threads or on ticket closure.

Simple to implement. Be up and running in an hour.

Embed 1-click icons inside your ticket notifications

Just some of our 1000’s of very happy users

With no native feedback solution,
Customer Thermometer is the ONLY way
to get Pulseway ticket ratings.

“The response rate is around 80%.

That’s not something we’ve experienced with the previous surveys that we’ve used.

The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”

Find out more about our features

Get the set up details

Ready to test us out? Set up a free account.
You’ll be watching results come in, within the hour.

No credit card required

Fully functional account

Be prepared for your response rate

Helpful links

Survey types

Recent thinking

Test a Thermometer

Get CSAT from your Pulseway PSA tickets

Customize your 1-click feedback survey and add to threads or on ticket closure.

Simple to implement. Be up and running in an hour.

Embed 1-click icons inside your ticket notifications

Just some of our 1000’s of very happy users

With no native feedback solution, Customer Thermometer is the ONLY way to get Pulseway ticket ratings.

“The response rate is around 80%.

That’s not something we’ve experienced with the previous surveys that we’ve used.

The really cool thing is that, out of that 80%, two-thirds leave us a comment too.”

Find out more about our features

Get the set up details

Ready to test us out? Set up a free account. You’ll be watching results come in, within the hour.

Helpful links

Survey types

Recent thinking

Test a Thermometer

With no native feedback solution,
Customer Thermometer is the ONLY way
to get Pulseway ticket ratings.

Ready to test us out? Set up a free account.
You’ll be watching results come in, within the hour.