Ministry of Magic named as Finalist in 2019 Stevie® Awards for Sales and Customer Service

13th annual awards will be presented on February 22 in Las Vegas

BRIGHTON, UK – January 17, 2019 – Customer Thermometer’s Ministry of Magic was named a Finalist today in the Customer Service Department of the Year category in the 13th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada.  More than 600 professionals from across the globe are expected to attend.

More than 2,700 nominations from organizations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees.  Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Customer Thermometer’s customer support team, the Ministry of Magic, looks after the entire sales, support and customer success process for the business. The team deals with thousands of customers across the globe, answering questions on everything from CSAT best practice through to technical support, integration and ongoing customer success. It is a varied and fast-paced environment staffed with a the best team in the business and as a result, Customer Thermometer’s CSAT and retention rates are incredibly high.

“We believe we’ve created a truly unique customer service department that is delivering excellent customer satisfaction and is setting the standard for the way customer service should be done. The Ministry of Magic team is a joy to work with for my team and our customers, and we are incredibly proud of them.” Jim Turner, Managing Director, Customer Thermometer

“The 2019 judges were very impressed by the caliber of this year’s nominations, which set another record for this competition.  The quality of the accomplishments outlined in every Finalist nomination was remarkable,” said Michael Gallagher, president and founder of the Stevie Awards.  “We look forward to announcing the Gold, Silver, and Bronze Stevie Award placements in Las Vegas next month.”

Lindsay Willott, Founder of Customer Thermometer said, “Customer Thermometer is the market leader in survey solutions; with our 1-click email feedback software we’re helping the world’s most customer-obsessed businesses get quick and accurate feedback from their customers in seconds. With thousands of customers operating across 60+ countries, customer service is paramount to our success and we want to be both a trailblazer for excellent service and an exemplar of it to our customers.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at