ServiceNow customer survey launch

Customer Thermometer today launches a market-first, 2-way integration of its email feedback survey with ServiceNow. 

Brighton, UK  –  12 July 2019 – Customer Thermometer, the market leader in 1-click customer feedback solutions, today announced a full two-way product integration with ServiceNow, the cloud-based platform which delivers solutions and digital workflows that create great experiences and unlock productivity for employees and the enterprise.

ServiceNow survey customer feedback cast ratings

Customer Thermometer is a ServiceNow Technology Partner, and this new 2-way integration is ideal for ServiceNow’s enterprise customers, seeking a more engaging way to get feedback and drive response and input from users and customers.

Customer Thermometer’s ServiceNow 2-way offers customers the ability to source feedback from their customers directly at the point of service and ticket closure, and even more critically – to close the feedback loop by writing that feedback directly back into the activities feed on their ServiceNow incidents.

Customer Thermometer extends native functionality by allowing ServiceNow users complete control over the 1-click survey process, including features such as:

An entirely customizable and brandable end-user experience. 

ServiceNow users can create their own buttons and icons and add them directly to ServceNow Incident Notifications, brand the responsive, and context-sensitive landing page, add comment capture fields, social links and more.

ServiceNow survey stars feedback

An out-of-the-box survey and feedback reporting suite: 

Capture New Promoter Score, CSAT, comment history, leaderboards of agents, teams, locations and more, in immediately-available reports that require no config.

Dashboard example

The simplest way to get feedback into the hands of the people who can do something about it:

Not only just Customer Thermometer write directly back into ServiceNow, it can also push responses and comments in real time into Slack, Power BI, Microsoft Teams, Asana and more.


Extensibility into your other Enterprise tools:

Allowing ServiceNow users and teams to sense and respond across not just ServiceNow but any emails their team sends, including Outlook, Salesforce and many more.


Customer Thermometer’s new two-way integration is available now. Get it directly from Customer Thermometer by taking a free trial and hitting theServiceNow button. Integration steps are available here. Get a trial below, no credit card needed.