Hot off the press from the Ministry of Magic…

This is a direct copy of the handbook we use at Customer Thermometer to onboard our customer support

representatives, or Customer Magicians as we call them.

Customer Magician handbook

Customer Thermometer’s customer support handbook. Revealed.

Inspired by Ben Horowitz of Andreessen Horowitz fame, and created by our CEO and the Ministry of Magic team, here is our internal customer support handbook Good Customer Magician, Bad Customer Magician

We use this document to train our new starters to deliver excellent customer support.

If you’re looking for a new way to train your customer support team, please feel free to download and distribute!