Forewarned is forearmed. Monitoring trends and trend forecasts is a great way to mitigate risk and ensure that your customer experience strategies will keep pace with changes. Here are a collection of articles providing some useful insight into what we can expect in 2019.
This brief financial forecast from Bill Connerly looks at growth, productivity and output-per-worker. He makes some interesting predictions but insists that these are taken with a grain of salt.
This 2019-2020 US economic forecast highlights some interesting, primarily positive trends.
This time.com forecast from Warren Buffet also provides some very positive predictions regarding economic growth.
This interesting article offers five customer experience related trends that companies should watch over the next five years.
This article identifies six significant developments related to digital marketing which are certain to have an impact in 2019.
This short article identifies just 3 significant trends which are predicted to have an impact on customer experience in the near future.
Rob Allman details five key predictions that will have an increasing impact in 2019. From AI to hybrid platforms.
This article provides some realistic customer experience trends for 2019, many of which are already being considered in CX strategies.
This trend report from the Sitel group goes beyond 2019 to look at customer experience strategies for the next three years and beyond.
This comprehensive article from 4mation.con.au provides twenty realistic eCommerce trends for 2019.
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