Customer Surveys

Heathrow Airport has got it right

We all know what it’s like going through airport security – generally unpleasant. Clearly London’s Heathrow Airport is interested in making the whole experience better and have decided to do something about it.

At a slight risk to my personal safety, I couldn’t resist taking a quick photo of a kiosk that they had set up just after clearing the security airport. When you see the photo below, you’ll see why.

Whilst we have no affiliation with Heathrow, I wouldn’t be surprised if they’ve taken a little inspiration from Customer Thermometer.

Airport customer satisfaction

If you want something like this on an iPad or other tablet, check out our new tablet survey here.

By Lindsay Willott Updated