Heathrow Airport has got it right

We all know what it’s like going through airport security – generally unpleasant. Clearly London’s Heathrow Airport is interested in making the whole experience better and have decided to do something about it.

At a slight risk to my personal safety, I couldn’t resist taking a quick photo of a kiosk that they had set up just after clearing the security airport. When you see the photo below, you’ll see why.

Whilst we have no affiliation with Heathrow, I wouldn’t be surprised if they’ve taken a little inspiration from Customer Thermometer.

Airport customer satisfaction

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