• Twitter
  • LinkedIn
  • Instagram
  • Facebook
  • Mail
  • Login
Contact
Customer Thermometer
  • Features
    • Detailed features
  • Customers
    • Customer Testimonials
    • Case studies
  • Pricing
  • Industries
  • Resources
    • 10 reasons to choose us
    • Example response rates
    • Blog & latest news
    • Case studies
    • The Ultimate Guide To Net Promoter Score® (NPS)
    • Ultimate Guide to Customer Retention
    • Survey tips and techniques
    • Our monthly newsletter
    • User Guide
    • FAQs
    • Icon Playground
    • Events
  • Integrations
    • Outlook
    • ConnectWise
    • Kaseya
    • Slack
    • Salesforce
    • ServiceNow
    • Zendesk
    • Thermometer Webhooks
    • 40+ other apps we connect to
    • API documentation
  • GET 10 FREE SURVEYS
  • Search
  • Menu Menu

Embedded Thermometers – real time survey alerts

You are here: Home1 / Embedded Thermometer tour2 / Embedded Thermometers – real time survey alerts

A real time customer satisfaction survey – react to customers immediately.

Customers can often be more loyal to your business after they have experienced a service failure.

Complaints are not a bad thing.

Customers who want to tell you how they feel about your business should be actively encouraged.

That’s where we can help.

It’s then all about how you react.

 

real time reactions
Alerts

Be alerted when a customer is ‘disappointed’

If a survey respondent clicks a red or yellow response – you need to know in real time, so that their issue can be dealt with… before it becomes even more serious.

When you set up each Thermometer, You can choose to be alerted via email for either red OR red and yellow clicks.

You can also use the power of custom fields to send that alert to the right person or people in your business.

Or, choose to be alerted on your Android or iOS device when a customer is unhappy

We have integrated our alerts system with Pushover
(currently available for $4.99).

This means you can be alerted on your mobile device –
as if you were receiving a text message.

Meanwhile, your colleague in the office could still be alerted by email.

Imagine if you were a customer, had clicked a red light on a Thermometer and got a phone call from the MD within an hour?

That’s how to keep customers happy.

pushover-alert
comment alert

Also, be alerted when someone leaves a comment with their feedback

If you’ve chosen to enable comments on your thank you pages, whenever a comment is left, you will always be able to find it in the reporting section.

If you’d like to see comments in real time, you can have them sent to an email address, or even use custom fields to send them to a specific person, depending on who the comment came from.

You can also use our iOS / Android alert system too.

NEXT: Advanced features

You can get started right now – all the help you need is
within the website. Our support’s great too of course.

Get started now

Helpful links

  • Watch our demo
  • Reasons to choose us
  • Apps, integrations and API
  • Latest news & blog
  • User Guide
  • The Ultimate Guide To Net Promoter Score® (NPS)
  • Ultimate Guide to Customer Retention
  • Our monthly newsletter
  • Our reseller program
  • Security & privacy
  • About us
  • Awards & recognition
  • FAQ

Survey types

  • Outlook signature surveys
  • Salesforce satisfaction surveys
  • Net Promoter Score surveys
  • Gmail signature surveys
  • ServiceNow satisfaction surveys
  • Connectwise satisfaction surveys
  • Zendesk satisfaction surveys
  • Slack survey integration
  • Employee satisfaction surveys
  • Guest satisfaction surveys
  • Tablet surveys

Recent thinking

  • Closing the customer feedback loop31st January 2023 - 6:34 pm
  • 2023 CX trends and predictions roundup for the future of customer experience31st January 2023 - 3:44 pm
  • Survey vs Questionnaire vs Poll: Which one to use?21st December 2022 - 1:15 pm

Test a Thermometer

© 2010 - 2023 Customer Thermometer Ltd - THE customer satisfaction survey
Customer Thermometer is Comodo secured
  • Jobs
  • User Guide
  • System status
  • Privacy Policy
  • Terms of use
  • Cookie Policy
  • Contact us
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.

AcceptLearn more

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refuseing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy