Embedded Thermometers – reporting

Real time dashboards

We know our customers keep their dashboards open on their desktops, to watch their responses coming in – because they tell us!

Click tracking is delivered to your account in real time. The second someone clicks a response – your dashboard will reflect that click.

Each Embedded Thermometer / blast is separately listed

Blasts can be deleted

Responses can also be deleted

Daily / weekly email reports available

Display your results on your wesbite or Facebook page using our real time widget

Export your data to manipulate as you need

Calculate Net Promoter Score®

Customer Thermometer can provide NPS® reporting (Jumper account and above).

We use the following table to assign values to Detractors and Promoters

NPS-calculation

You can find out more on our Net Promoter Score survey page.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

embedded-customer-satisfaction-dashboard

Invaluable insight

Drilling down into each Blast gives you the next level of detail as you can see in our Blast detail screen.

Not only does it look beautiful, it also provides the key to never losing another customer and creating conversations.

See individual responses and any comments left

Share (and track improvements) of your Customer Happiness Factor with your team

Benchmark each blast with a double digit ‘Thermometer rating’

Measure, track and improve response rates

Why not share your data and analysis with your customers? Many people do – use one of our real time widgets

Discover Trends

Find out how your regular customers have been responding over time. Simply search for an email address or company domain to display:

Individual responses and any comments left

A trending graph of recent responses for that visual snapshot of performance

Benchmark individuals with a double digit ‘Temperature rating’

Measure, track and improve their Happiness Rating

Use the data to start a conversation…

Using Customer Thermometer to measure your staff too

Attaching additional data to your Thermometers such as Agent name, Account manager name or engineer name means you can also find out how your teams are doing too – not just how your customers are feeling.

In just one click – you can generate League Tables to create some competition and reward staff who are performing well.

One size never fits all – so you can export your data too.

Because our customers are so varied – it would be impossible to cater for everyone’s needs when it comes to reporting.

Enjoy complete flexibility by exporting all data from your account as an Excel spreadsheet, so that you can manipulate and analyse your data until it’s just right.

We’re delighted to say that employees love seeing their ratings.

Customers of our customers often demand to see their results.

Tired of losing customers? You’ve come to the right place.

Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.

No credit card required
Once you’ve tested us out, upgrade and receive a monthly credit allowance.
Fully functional account
Start sending surveys which get results, in the next 10 minutes.
Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.

Customer Thermometer Live Demo

Best webinar platform for customer success

Real time dashboards

Calculate Net Promoter Score®

Invaluable insight

Discover Trends

Using Customer Thermometer to measure your staff too

One size never fits all – so you can export your data too.

Tired of losing customers? You’ve come to the right place.

Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.

No credit card required

Fully functional account

Be prepared for your response rate

Helpful links

Survey types

Recent thinking

Test a Thermometer

Embedded Thermometers – reporting

Real time dashboards

Calculate Net Promoter Score®

Invaluable insight

Discover Trends

Using Customer Thermometer to measure your staff too

One size never fits all – so you can export your data too.

Tired of losing customers? You’ve come to the right place.

Your first 10 surveys are on us. Get an account and send your first Thermometer in just minutes.

Helpful links

Survey types

Recent thinking

Test a Thermometer

Your first 10 surveys are on us.
Get an account and send your first Thermometer in just minutes.