There are scheduled changes to the Feedback functionality offered in your Exclaimer plans.
Exclaimer Feedback
If you are currently using the Exclaimer Feedback functionality with your email signatures, you are required to swap to use Customer Thermometer by 2nd March 2026. After this date, the functionality is set to be removed and no longer available.
If you’d like to use Customer Thermometer, please enter your details at the bottom of the page. The Customer Thermometer team will then contact you with instructions and an optional meeting to migrate your surveys and response data to Customer Thermometer.
Exclaimer Pro
If you are an Exclaimer Pro customer, there is no change of functionality for you. You can continue to use Customer Thermometer as part of your plan, until the 31st August 2026. After this date, you will be required to have a subscription for Customer Thermometer.
FAQ
What is the difference between Customer Thermometer and Exclaimer Feedback?
Exclaimer Feedback is a micro-feature of Exclaimer, allowing you to collect feedback straight from your email signatures and easily controlling where those signatures appear and whom for. Customer Thermometer is a CSAT and NPS feedback platform; allowing you to collect feedback from any email you send. Exclaimer is one of Customer Thermometer’s (many) integrations.
Through the use of both Exclaimer and Customer Thermometer, a fully customised survey can be deployed to your email signatures; with all the features of Exclaimer Feedback and more.
Will I lose any of my responses?
No. Any response data that has been previously collected can be imported.
Do I need a separate subscription?
Whether you are a user of Exclaimer Feedback or an Exclaimer Pro customer, after the 31st August 2026, you will be required to have a subscription with Customer Thermometer to continue use.
I purchase Exclaimer through a reseller / partner, what does this mean for me?
Please use the form below to speak with the Customer Thermometer team. We can work with your supplier to be onboarded and resell Customer Thermometer.
I am a partner, what does this mean for me?
Please use the form below to arrange your partner onboarding with Customer Thermometer.
Who do I contact for support?
For your Thermometer, its setup, reporting and all the great features of CT, this would be supported by the Customer Thermometer support team.
For anything outside of the Thermometer, its placement in the signature and appearance, this would be supported by the Exclaimer support team.
Both parties will continue to work together and look to provide you the best experience.
Further information
Use the form below to contact the Customer Thermometer team.